Leader In Training

Description

Summary

The Leader in Training (LIT) and Floor Leader position’s primary responsibility is to fulfill our mission statement: “To create the most enjoyable shopping experience possible for our Guests.” The LIT and Floor Leader performs a variety of sales, merchandising, and operational tasks assigned by store management (e.g., cashiering, merchandise display, pulls, register procedures, and routine cleaning of facilities). Works directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates, and provide leadership.

Essential Duties and Responsibilities
This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities, and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sales Generation and Guest Service

• Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest
• Answer questions regarding the store and its merchandise
• Recommend, select, and help locate or obtain merchandise based on Guest needs and desires
• Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobe experience
• Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team
• Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Remain consistent on personal sales and look for opportunities to impact Teammates’ presentations with the Sales Presentation Guide (SPG)
• Achieve personal sales-per-hour, average sales, and total net sales goals set by Store Management
• Provide legendary service throughout the store in these top four areas:
  Front 5, sales floor, fitting rooms, and the register area
• Be knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn the process into a showmanship opportunity
• Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals
• Meet or exceed performance standards in all Buckle business builders and guest loyalty, including fit appointments, Buckle credit card, and guest connect
• Investigate and navigate how to expand Guest selection through Inventory Manager, advanced product search, iPad apps, etc.
• Maintain and build good Guest relationships to develop a client‑based business
• Lead by example with a high level of showmanship, excellent customer service, and attentiveness
• Recognize and communicate Guest Levels with the Team
• Passion to ask business‑driven, showmanship questions often to Manager, Team Leaders, and all Teammates
• Coachable – allows Manager to educate them in their sales presentation
• Consistently perform leadership actions and maintain high standards, whether or not the Manager is present

Teammate Recruiting, Training and Development

• Consistently recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals, and Teammate Recommend
• Develop skills and assist in leading, directing, motivating and educating new Teammates to meet and achieve Buckle’s accountability, shift orientation, Loss Prevention, and sales presentation standards on a daily basis
• Maintain a positive attitude at all times, creating a positive floor culture
• Demonstrate personal dress code to encourage and coach the latest fashion in all Teammates and Team Leaders
• Participate effectively in daily setup, training, impacting, and reviewing while effectively utilizing the Performance Tracker
• Motivate Teammates to initiate and complete daily tasks
• Passion to demonstrate, coach, and influence results of denim showmanship and denim fit cards through Teammates and Guests
• Create and develop results in your department and balance all DM actions within your segment as well as completing the mid‑week check‑in
• Be aware of Guests in the store and ensure they are being helped
• Demonstrate how to get the Guest involved with…