PFS Receptionist

Job Category: Clerical & Financial Services

Requisition Number: PFSRE
004622

Showing 1 location
Samaritan Business Building
1616 S Pioneer Way
Moses Lake, WA 98837, USA

The PFS Receptionist serves as the hospital and clinic primary contact for all initial patient billing inquiries. This contact may be in‑person, through mailings, or incoming calls from a multi‑line phone. The Receptionist will accept inbound phone calls from patients, physician offices, insurance carriers, etc., with the intent to resolve the caller’s concern immediately whenever possible, and when not possible, will route calls to the appropriate department professional.

The professional in this role will greet the public courteously, answer incoming calls quickly, and provide superior customer service to the patient community. The Receptionist will accept and process patient payments, assist patients in understanding billing statements, perform scanning, data entry and filing, sort daily incoming mail, and deposit in accordance with departmental policies and procedures.

This is a full‑time onsite role working Monday‑Friday from 9:00 am‑5:30 pm.

• Answer multi‑line phone quickly and courteously, answer patients/guarantors questions with regards to billing, payment guidelines and expectations, and availability of financial assistance.
• Route calls and direct patients to appropriate resources, e.g., Financial Counselor, Biller, Medical Records Clerk, Customer Service.
• Open daily mail, sort and distribute as needed. For incoming check payments, scan to electronic file and post payment to patient accounts.
• Use safe to deposit large bills and sums of money from the cash drawer responsibly.
• Work closely with accounting professionals on daily cash reconciliation.
• For mail returned by postal office, review address verification software for updated address and resend. If cannot be resent, note account appropriately.
• Document all patient account activities concisely, including future steps needed for resolution.
• Communicate effectively with other administrative departments, clinic and hospital service areas daily to facilitate patient account resolution.
• Maintain call abandonment rate consistently meeting department metrics.
• Submit daily, weekly and monthly productivity reports as requested by Director.
• Maintain professional growth and development through seminars, workshops and professional affiliations to stay abreast of latest trends in field of expertise.
• Ensure no injuries to self or others by following safety work practices and policies, including security, safety, MSDS, equipment, infection control, fire, disaster, body mechanics and Basic Life Support.
• Ensure compliance with organization policies and procedures, as well as labor agreements.
• Ensure courteous and efficient interface with team members and other support groups, aligned with the organization’s values.
• Conduct oneself professionally and ensure personal appearance meets standards necessary for the job while representing the organization.
• Handle additional accountabilities as required by management in a manner necessary to meet organizational standards.

The professional reports to the Director of Revenue Cycle and works closely with Billers, Data Processors and Financial Counselors to provide exceptional customer service while protecting the finances of Samaritan Healthcare.

• Education: High school diploma or equivalent required.
• Minimum of one‑year of college‑level coursework in a business or related field, or a combination of education and experience preferred.
• Experience: One to two years’ experience in medical billing/collections preferred.
• Previous experience in a call center, switchboard, or “dialer” environment preferred.
• Proficiency with relevant organization software applications, standard office equipment and PC software including Microsoft Word, Excel and Outlook.
• Familiarity with reimbursement practices of government and non‑government reimbursement sources essential.
• Familiarity with eligibility requirements of third‑party payers, bankruptcy, probate, charity and other litigation processes.
• Demonstrated competency…