Program Specialist 2 - TRiO Student Support Services

Program Specialist 2

Big Bend Community College, a rural college serving vibrant, culturally rich communities in the Columbia Basin of Central Washington, invites applications for a Program Specialist 2 in the college's TRiO Student Support Services Department. The position is a full-time, 32-hour-per-week (80% FTE) position with applicable benefits contingent on continued grant funding.

Big Bend Community College is looking for a dedicated and student-focused Program Specialist 2 to serve as a key resource for students seeking guidance on admissions, enrollment, financial aid, and academic support. As the first point of contact in a fast-paced and collaborative environment, you will play a critical role in ensuring students receive clear and accurate information to help them enroll, persist, and succeed.

Whether assisting students in person, over the phone, or through virtual communication, you will provide compassionate and solution-oriented support to help students overcome barriers and reach their goals. This role is perfect for a detail-oriented and service-minded individual who thrives in a dynamic team setting and is committed to fostering an inclusive and supportive student experience. If you enjoy working in an environment where your contributions make a meaningful impact on students' success, we invite you to apply!

To work at the college, you will participate in a movement. We are taking action to intentionally and fearlessly create a college where all feel they belong, all people are represented and respected for their lived experiences, and each has received the recognition and support needed to thrive. Our students, the HEART of Big Bend Community College, and our employees, the SOUL, are the reason for deepening our commitment to this movement.

Big Bend Community College's organizational strength is captured in our small yet mighty spirit…a small college taking on BIG things to enact BIG change to lift our students and employees. We are dedicated to extending postsecondary access to all our service district members and providing an environment for all to grow personally and professionally, steered by our mission and vision.

Vision:
To become our communities' first choice to dream, learn, and succeed.

Mission:
Serve as a Bridge, Stand as a Leader, Support for Success.

Our guiding principles are a call to action, establishing a standard for how we interact with each other, present Big Bend Community College in the community, serve students, and act upon areas of inequity.

Guiding Principles:
Honor our Role as a Hispanic-Serving Institution, Advocate for Equity, Inclusion, & Diversity, Embrace our Workplace Norms, Innovate Proactively, Model Integrity, Educate All.

If you share these values, we encourage you to join the movement happening at Big Bend Community College.

This position is open until filled. Priority consideration will be given to applicants whose complete application has been received by August 25, 2026. Big Bend Community College reserves the right to offer this position to a qualified candidate at any time, so a prompt response is encouraged.

Essential

Job Duties:

• Program Coordination:
  Develop and maintain a quarterly calendar of workshops, campus visits, transfer bridge event, and key college deadlines in collaboration with the TRIO team.
• Coordinate logistical arrangements for events, including meetings, conferences, and travel, ensuring timely reimbursements and reconciliations.
• Organize and oversee service-learning and work-based learning experiences on and off campus.
• Student Support & Compliance:
  Serve as the primary point of contact for TRIO participants, staff, and external stakeholders, providing excellent customer service.
• Process student applications, verify eligibility, and manage intake processes.
• Maintain confidentiality of student information in compliance with FERPA and institutional policies.
• Re-engage inactive students and support graduates through the transfer process.
• Records & Data Management:
  Organize and maintain accurate physical and digital student files to meet grant compliance and reporting standards.
• Assist in collecting data for the Annual Performance Report (APR) and grant applications.
• Support the Director in using data to make informed, data-driven decisions.
• Marketing & Social Media:
  Oversee TRIO SSS social media accounts, ensuring engaging, relevant, and consistent content.
• Create promotional materials, including flyers, advertisements, and reports highlighting program success.
• Maintain and update the TRIO SSS Canvas (non-credit) course with program and college resources.
• Supervision & Training:
  Supervise and mentor 2–4 student employees, ensuring they provide high-quality support for program operations.
• Train student employees in database management, filing, and social media tasks.
• Administrative Duties:
  Monitor program budgets and assist with fiscal record-keeping.
• Submit purchase orders, track expenses, and maintain office inventory.
• Ensure an…