Client Relationship Consultant ; Banker - Moses Lake, WA

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

• Build relationships with customers via multiple channels including in-person, by appointment, and virtually.
• Provide counsel while adapting a digital‑first mindset.
• Build strong client relationships based on trust, assess and attend to banking needs, and gather customer and account information.
• Demonstrate and educate clients on available deposit and loan products and recommend solutions based on each customer’s unique goals and needs.
• Foster relationships through proactive outreach and follow‑up, asking questions to learn about clients’ financial needs and channel preferences.
• Identify solutions for new and existing clients by effectively engaging and communicating with them.
• Maintain a working knowledge of consumer and business banking products and services, including digital offerings.
• Provide a consistent optimal client experience, including greeting clients and processing basic transactions.
• Collaborate with branch team members to best serve clients.
• Open new consumer and business accounts, complete service requests, and submit credit applications.
• Proactively educate clients on emerging and self‑service digital products to assist with meeting their financial needs.
• Leverage available resources and technologies to optimize client experience and serve with operational excellence and accuracy.

• High school diploma or equivalent.
• Typically has a minimum three to four years of job‑related, retail banking experience or equivalent training.
• You must have National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and RegulationZ, and you will be subject to the required registration process, including a criminal background and credit check.

• Proven ability to build and foster relationships through proactive outreach and follow‑up.
• Effective engagement and communication with clients.
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
• Proven customer service and interpersonal skills.
• Experience with using and demonstrating digital products and self‑service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital‑first mindset.
• Demonstrated basic proficiency in making appropriate recommendations that meet customer needs both reactively and proactively.
• Experience in the financial services industry is preferred.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program. The actual salary range may differ based on the location of the role. The role may also be subject to FINRA, NMLS registration, RegZ, RegG, OFAC, NFA, FCPA, Bank Secrecy Act, the SAFE Act, or other federal guidelines. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Pay Range: $20.25 – $24.75