Clinic Care Coordinator

Together, serving as the trusted regional healthcare partner.

At Samaritan, we do more than deliver healthcare—we make a meaningful difference in the lives of our community every day. We’re committed to creating an exceptional workplace where professionals feel valued, supported, and inspired to provide outstanding care to every patient we serve. The Clinical Services Coordinator serves as a collaborative resource for other clinical support staff. Coordinates with the Directors of Operations regarding clinical competencies of all clinical support staff for employed physicians and practices in the Samaritan Clinics Practice Sites.

Provides education for clinical standards, risk mitigation, coding and documentation, and coordinates quality initiatives across the Samaritan Clinics Practice Sites. Provides information to the Director of Quality & Risk regarding the improvement activities of Samaritan Clinics in conjunction with the hospital departments involved. Ensures compliance with applicable accreditation, regulatory, and licensure standards.

This is a full-time position works Monday-Friday between the hours of 7:30am-6:00pm (schedule to be determined upon hire).

ESSENTIAL FUNCTIONS

• Provides clinical oversight for the RNs across Samaritan Clinics. Participates in selection and evaluation processes in coordination with the Directors of Operations. Provides clinical oversight support for other clinical support personnel in practice sites where designated RN oversight does not exist.
• Establishes clinical competency standards and provides annual education to all clinical support personnel within the practice sites.
• Leads the development, implementation and enforcement of clinical policies, protocols and quality improvement programs in coordination with Samaritan system-wide initiatives and efforts.
• Directs efforts to ensure effective Quality Program and Performance Improvement implementation throughout the practices in coordination with the Directors of Clinic Operations. Provides guidance to employees/management in complying with the requirements and intentions of the program.
• Provides leadership to drive work for clinical improvement and service enhancement. Supports practices in preparation of meaningful reports to the Quality Committee, Clinic Leadership, Physician Governance Councils, and Hospital Leadership.
• Acts as a support for Quality Improvement and Patient Safety initiatives, as directed. Prepares and submits minutes from all associated meetings, as directed.
• In coordination with the Samaritan Clinic Executive Leadership and Samaritan Hospital Leadership develops and implements programs, initiatives, and improvement strategies across Samaritan Clinics to ensure consistency in compliance with applicable laws, regulations, and other governmental requirements. Ensures that required state/federal reporting is completed in a timely manner for Samaritan Clinics in conjunction with the Samaritan Informatics department.
• Monitors and communicates with the Clinic Operations Team regarding quality improvement trends. Assists in preparations of metric reports and development of meaningful improvement plans. Participates in Quality Monthly and Quarterly Operating Reviews.
• Facilitates effective communication with Samaritan Clinics & Samaritan leadership regarding key clinical performance improvement activities and initiatives.
• Responsible for facilitating ACO work with the clinics, quality department and the ACO.
• Assists with Rural Health Clinic (RHC) regulations.
• Responsible for facilitating investigation, required reporting, and corrective action development for serious quality or risk issues within the division as requested by the Chief Nursing Officer and the Executive Director of Clinics. Accesses company resources as appropriate. Facilitates completion of Root Cause Analysis.
• Maintains awareness of regulations, keeping abreast of pending and or implemented changes. Develops communication tools to alert clinics.
• Participates in development of Samaritan Clinics Strategic Planning.
• Maintains current competency with all current Quality Program initiatives.
• Provides education to employees and Samaritan…