Public Benefits Specialist In-Training; PBS- Moses Lake

Public Benefits Specialist 1–3 In-Training

Our vision is to ensure that "All Washington's children and youth grow up safe and healthy, thriving physically, emotionally, and educationally, nurtured by family and community". Attention:
The ability to pass a Spanish language certification test through DCYF is required to be eligible for this position. There is an additional 5% assignment pay for dual language based on the successful completion of the Language Certification Test.

Job Title:

Public Benefits Specialist 1–3 In-Training

Location:

Hybrid – 1651 Pilgrim Street, Moses Lake, WA 98837 Hybrid

Work Schedule:

This position is eligible for a hybrid work schedule; however, regular in-office attendance is required to meet business needs. Employees should anticipate working in the office approximately 2–3 days per week until they have demonstrated full independence and proficiency in performing the duties of the position. Closes:
Tuesday, July 14th, 2026 Salary: $4,517 - $5,928 monthly

Do you enjoy helping people navigate complex systems and connecting families with resources that support their success? Are you passionate about providing exceptional customer service and making a meaningful impact in the Moses Lake community? If so, we encourage you to apply for the Public Benefits Specialist 1–3 In-Training position with the Department of Children, Youth, and Families (DCYF). In this role, you will serve as a trusted resource for families applying for or receiving Child Care Subsidy benefits.

Working within DCYF's Child Care Subsidy Contact Center in Moses Lake, you will help families access affordable childcare services that support employment, education, and long-term stability. Every interaction is an opportunity to make a positive difference by connecting families with critical resources while delivering compassionate, knowledgeable, and equitable customer service. Your work directly supports DCYF's mission to partner with children, youth, and families to strengthen opportunities, connections, and communities while promoting safety, stability, and positive outcomes.

DCYF is committed to building a workforce that reflects the diversity of the communities we serve. We value the unique perspectives, experiences, and backgrounds of our employees and foster an inclusive environment where everyone is welcomed, respected, and empowered to thrive.

The Opportunity:

As a Public Benefits Specialist, you will provide direct customer service in a fast-paced call center environment, assisting families seeking child care assistance through Washington State's Child Care Subsidy Program. You will independently conduct interviews, gather and evaluate information from applicants and third-party sources, review documentation, and determine initial and ongoing eligibility for benefits in accordance with state and federal laws, regulations, and policies.

This position supports a service area with a significant population of clients whose primary language is not English and who have limited English proficiency. As a designated bilingual point of contact within the program, you will provide oral and written language assistance to clients with limited English proficiency, including interpreting and translating during interviews, reviewing and explaining program requirements, documenting case information, and obtaining statements necessary to determine eligibility and provide ongoing services.

This position requires strong communication skills, sound judgment, and the ability to make independent decisions while navigating complex eligibility requirements. You will use specialized financial knowledge to assess household circumstances, explain program requirements, and provide accurate information to families in a professional, respectful, compassionate, and culturally responsive manner. Successful candidates will be comfortable working in a structured, customer-focused environment, managing a high volume of telephone interactions, and balancing attention to detail with a commitment to excellent customer service.

Through your work, you will help ensure children have access to quality early learning opportunities while…