General Manager

ACCOUNTABILITIES

• 1.Meets budgeted sales targets.
• 2.Sets controllable cost targets.
• 3.Meets controllable cost targets.
• 4.Develops (with DM) and executes a local store marketing plan (promoting Wendy's in the community) in response to market conditions such as competitor pricing and other competitor activities.
• 5.Responds to competitor activities aimed at diverting store business.
• 6.Develops and executes plan to improve sales and profits.

• 1.Sets store budget goals monthly.
• 2.Meets monthly budget goals.
• 3.Communicates anticipated variances to the District Manager.
• 4.Develops appropriate time definite plans to resolve unfavorable trends in controllables, Q.S.C., sales and profits.
• 5.Reviews, analyzes and communicates budget, P&L information to staff and manager.

• 1.Hires, trains and terminates subordinate managers.
• 2.Ensures and maintains adequate bench strength in management team.
• 3.Ensures co-manager has adequate crew depth for each shift.
• 4.Utilizes W.O.T.C. program.
• 5.Maintains process for handling applications and files.

• 1.Trains store personnel (management and crew) to execute procedures for preparation and serving of quality products.
• 2.Talks with customers during walk-throughs and when off-line to determine product and service quality.
• 3.Resolves customer complaints within 24 hours of receipt.

• 1.Takes service times and determines efficiency.
• 2.Trains store personnel to respond promptly to customer needs.
• 3.Trains store personnel in customer courtesy.
• 4.Trains store personnel to solicit feedback to determine customer satisfaction.

• 1.Trains store personnel to maintain store cleanliness during shifts.
• 2.Writes store cleaning plan.
• 3.Executes cleaning plan through delegation to the management team.
• 4.Achieves above satisfactory Q.S.C. scores consistently.

• 1.Trains store personnel to execute new products to company standards.
• 2.Trains store personnel in company standards (Quality, Service and Cleanliness), as these standards are modified by operational changes.
• 3.Orients new managers and crew to the store.
• 4.Writes and manages a development plan for each manager based on position descriptions.
• 5.Manages Crew Orientation and Training process.
• 6.Promotes high-performing crew members to available crew leader and shift supervisor positions.
• 7.Trains managers in the use of store "systems" for Q.S.C. and cost controls.
• 8.Trains managers to identify problems and develop alternative solutions.
• 9.Trains and develops managers on Managing Better Shifts skills.
• 10.Provides leadership and mentoring training to management team.

• 1.Meets or exceeds the 80% Q.S.C. level.
• 2.Conducts own informal Q.S.C. inspections.
• 3.Manages production labor control and food cost control using flowcharts, "build-to" system, and store schedule and positioning system.
• 4.Monitors and manages store inventory levels to ensure product/item availability (ordering is responsibility of Assistant Manager).
• 5.Analyzes weekly P&L; reviews with the management team.
• 6.Holds weekly manager meeting.
• 7.Sets store priorities, incorporating store and area objectives.
• 8.Writes and executes store plans (based on priorities agreed-upon with the DM); includes responsibilities delegated to other managers.
• 9.Identifies, evaluates and responds appropriately to labor efficiency problems.
• 10.Maintains, modifies as necessary, and utilizes store systems to provide consistent operations and customer satisfaction.
• 11.Establishes realistic and meaningful daily operational goals for management and staff.

• 1.Follows procedures as outlined in the Operations Manual and other company manuals.
• 2.Maintain safe working conditions in the store as outlined in company policies and procedures.
• 3.Follows company policy for cash control and security.
• 4.Reports accidents promptly and accurately.
• 5.Follows procedures for resolving operational problems indicated by Health Department Inspectors.
• 6.Manages employee files and time cards strictly in accordance with policies.
• 7.Manages shifts effectively using guidelines within "Managing Better Shifts" or similar checklist.
• 8.Complies with EEO and Labor Law requirements.
• 9.Ensures managers understand and adhere to Policies and Procedures.

• 1.Maintains maximum variance .25% between reported and actual.
• 2.Submits paperwork on a timely basis.
• 3.Responds promptly to customer comments.
• 4.Conducts exit interviews as required by area procedures.

• 1.Trains crew and management to perform scheduled cleaning and maintenance of equipment (Preventative Maintenance Program).
• 2.Calibrates equipment (as trained by maintenance technician).
• 3.Follows procedures for reporting maintenance problems; tracks progress to completion.

• 1.Uses consistent practices in managing performance problems with managers and crew (Interaction Management).
• 2.Manages crew and management in a manner which maximizes retention (reducing turnover).
• 3.Conducts manager meetings to facilitate communication with management and crew;…