Customer Service Representative

Moss Point, MS: Flexicrew Technical Services (FTS) is seeking a skilled Customer Service Representative to support sales and customer service operations by building customer relationships, processing orders, qualifying sales leads, and delivering exceptional service in a fast-paced environment.

• Make outbound calls and send follow-up emails to prospective and existing customers to qualify leads and promote products and services.
• Respond to inbound sales inquiries and convert opportunities into sales.
• Present product information and demonstrations to qualified customers as requested.
• Identify customer needs and overcome technical and business objections.
• Prepare quotes, explain pricing and credit terms, and process customer orders accurately.
• Monitor inventory levels and communicate estimated delivery schedules.
• Coordinate customer training and product support as needed.
• Build and maintain strong relationships with new and existing customers.
• Enter and maintain accurate customer and sales information in company systems.
• Collaborate with outside sales representatives to ensure customer accounts and sales materials remain current.
• Investigate and resolve customer concerns related to orders, deliveries, and service.
• Maintain a professional, customer-focused approach while meeting productivity and quality standards.
• Perform additional duties as assigned.

• Bachelor's degree preferred, or one to two years of related customer service, sales, or inside sales experience; equivalent combinations of education and experience will be considered.
• Strong verbal and written communication skills with the ability to interact professionally with customers and team members.
• Proven ability to provide outstanding customer service and resolve customer issues effectively.
• Strong sales aptitude with the ability to identify opportunities and close business.
• Excellent organizational and time management skills with the ability to prioritize multiple tasks.
• Strong problem-solving and decision-making abilities.
• Proficient in Microsoft Office and experience with inventory management, order processing, CRM, or similar business software.
• Ability to read and interpret technical documents, procedures, and instructions.
• Basic mathematical skills, including calculations involving percentages, discounts, and other business-related figures.
• Ability to work independently while contributing to a collaborative team environment.
• Demonstrates professionalism, initiative, dependability, adaptability, and a commitment to continuous improvement.
• Commitment to workplace safety, quality, and company policies.

• Regularly required to stand, use hands for handling and operating equipment, reach with hands and arms, and communicate verbally.
• Frequently required to sit for extended periods.
• Occasionally required to walk.
• Regularly lift and/or move up to 10 pounds.
• Frequently lift and/or move up to 25 pounds.
• Occasionally lift and/or move up to 50 pounds.
• Must possess close vision, distance vision, color vision, and the ability to adjust focus.
• Occasionally exposed to outdoor weather conditions.
• Work is typically performed in a moderate-noise office or warehouse environment.

Equal Opportunity Statement

Flexicrew Technical Services is an Equal Opportunity Employer; employment with FTS is governed on the basis of merit, competence, and qualifications. Employment or consideration will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.