End User Computer Technician​/Trainer

End User Computer Technician/Trainer

Morgan County Schools

Job Description

Immediate Supervisor:
Director of Technology

Minimum Qualifications:

• High School diploma, two years military training or Technical College graduate preferred.
• Experience with Microsoft desktop operating systems.
• Experience with Windows NT and Server 2000 operating systems.
• Knowledge of applications including word processing, databases, spreadsheets, Internet and networked applications.
• Experience with basic network troubleshooting.
• Experience with hardware and software troubleshooting.
• Experience in hardware configuration and upgrades.
• Experience in software installation and configurations.
• Demonstrated ability to work with people as part of a team.
• Good technical reading, writing and oral communication skills.

Skills and Abilities:

• Knowledge of and ability to apply problem solving techniques.
• Demonstrated expertise in the technology services.
• Knowledge of current trends and best practices in technology.
• Knowledge of applicable laws, rules, policies and procedures.
• Ability to communicate effectively, both orally and in writing.
• Ability to troubleshoot routine technology issues.
• Ability to use effectively technology for business management and supervision.

Essential Functions:

• Support computer installation, maintenance and repair at all schools and central office.
• Complete work orders on priority basis.
• Maintain maintenance and repair records.
• Install server and client based applications.
• Perform data security and backup procedures.
• Assist network administrators, technology integration facilitators and school technology coordinators as required.
• Support technology training activities as required.
• Assist with maintaining schools technology inventory and technology department spare parts inventory.
• Perform hardware and software upgrades; this includes downloading security patches and monitoring anti-virus software.
• Support the test and evaluation of new technologies as directed.
• Provide e-mail and phone support.
• Assist end users with repair and training to be self-sufficient.
• Other duties as assigned.

Physical Requirements:

• Well-groomed and appropriately dressed
• Ability to physically navigate the school and classroom
• Proper use of acceptable grammar and diction
• Ability to project and modulate voice in a school environment with and/or without the use of electronic aides.
• Possess visual acuity.
• Possess physical capability to stand, bend, and lift up to 25 pounds.
• Possess physical and emotional ability and dexterity as needed to perform required work in a fast-paced, high intensive work environment.

Evaluation:

Performance of this job will be evaluated in accordance with provisions of the Board's policy on Evaluation of Classified Personnel.

NOTE:

Statements included in this description are intended to be representative of the duties and responsibilities of this job and are not to be interpreted as being all inclusive. The employee may be assigned other duties that are not specifically included.