More jobs:
Service Supervisor
Job in
Moultrie, Colquitt County, Georgia, 31768, USA
Listed on 2026-05-31
Listing for:
Cavco Industries
Full Time
position Listed on 2026-05-31
Job specializations:
-
Business
Operations Management
Job Description & How to Apply Below
THE ROLE
The Service Supervisor is responsible to manage Service as it pertains to our dealers and customers. The Service Supervisor will maintain a level of efficiency in the production of our homes.
ESSENTIAL DUTIES & RESPONSIBILITIES
* Evaluate and resolve problems that may need advice of supervisor.
* Phone interaction and customer relations with dealers, contractors and customers.
* Inspections - State, Legal and Consumer.
* Hire, lead, coach, supervise and mentor all Service staff.
* Approve all incoming invoices for payment.
* Responsible for all contractors and their service performance.
* To see that all service requests are dealt with as effeciently and quickly as possible.
* Assist Service Coordinator with difficult parts orders and work orders.
* Conduct consistent service meetings.
* Handle state inquiries and legal service problems, and coordinate scheduling of all work necessary to resolve SAA and legal service problems.
* Review all cash settlement offers before they are accepted and approve all cash settlement check requests.
* Review all Service Technician expense reports.
* Review all contractor bills.
* Make follow up calls to customers to make sure the service was done to their satisfaction. If not, have them put in writing what is left to do.
* Evaluate the time each service technician or contractor takes to make each repair.
* Review service reports:
1) frequency reports of service performed in 30 day intervals;
2) service technician schedules; and
3) unscheduled service.
* Make sure service files are complete and accurate.
* Work with production to assure high quality standards.
* Communicate with Dealers service policies and procedures.
* The ability to travel on occasion
MINIMUM QUALIFICATIONS
* 2
-3 year's experience in a Service Manager position
* Construction experience in repair and installation of framing, plumbing, electrical, roofing, drywall, etc.
* Ability to walk, climb and lift loads of at least 50 lbs.
* Valid driver's license
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
* Team building/leadership skills
* Always maintain a professional appearance
* Ability to multi-task in a fast paced environment
* Ability to prioritize tasks, attention to detail and self-management
* Effective planning and organization skills
* Consistently provide excellence in Customer Service
* Strong communication skills, patience and empathetic outlook
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