Network Support Specialist

Light Box Systems specializes in providing tailored IT products and services to ensure optimal technology performance for businesses, schools, and government clients. With a commitment to connectivity, stability, and reliability, we strive to enhance the efficiency of critical operations. Our team brings extensive IT expertise, delivering prompt and professional support to meet the unique needs of our clients. Backed by client trust and satisfaction, we stand behind our solutions to empower organizations to achieve their goals.

This is a customer-focused and facing position that will primarily handle helpdesk issues and project work relating to network, server, workstation, and application installation and maintenance. Implement, maintain, and support a wide variety of IT solutions. Provide exceptional customer support, responding promptly to inquiries and resolving issues effectively. Document procedures, troubleshooting steps, and project outcomes.

$62,000.00 - $70,000.00 per year

• Install, configure, and maintain network hardware including routers, switches, firewalls, and load balancers to ensure optimal performance.
• Monitor network health using tools like Solar Winds, PRTG, and Splunk; troubleshoot issues related to LAN, WAN, VPNs, and network security protocols.
• Manage network security measures such as Cisco ISE, PKI, LDAP, and firewall configurations including Cisco ASA and Juniper devices.
• Perform vulnerability assessments and system hardening procedures to safeguard against cyber threats; conduct regular network security audits.
• Support network infrastructure projects involving virtualization platforms like VMware vSphere, ESXi, and cloud services such as AWS and Azure; implement high availability solutions.
• Automate routine tasks using scripting languages like Bash, Power Shell, Python, and Ansible to improve efficiency.
• Collaborate with cross‑functional teams on network architecture design, SDLC, and Dev Ops initiatives for continuous improvement.

• Proven experience in computer networking with strong knowledge of routing protocols such as OSPF, BGP, EIGRP; familiarity with MPLS networks.
• Hands‑on expertise with LAN/WAN technologies including Ethernet, TCP/IP stack, DHCP, DNS, SFTP/FTP/HTTPS protocols.
• Deep understanding of network security concepts including encryption methods, SSO, VPNs, SSL/TLS protocols.
• Proficiency with operating systems like Windows Server, Linux distributions (Ubuntu, CentOS, Debian), BSD variants; system administration skills are essential.
• Experience managing enterprise‑grade network devices from Cisco and Juniper; familiarity with Cisco ISE for identity management is highly desirable.
• Knowledge of SAN, NAS, RAID controllers for data storage solutions; experience with VMware vSphere or ESXi is a plus.
• Strong analytical skills in vulnerability assessment tools such as Solar Winds or Splunk; ability to perform system hardening and network monitoring effectively.

• 401(k) with matching
• Paid time off

• Hybrid remote, Moultrie, GA 31768