Customer Onboarding Operations Manager

• Own and continuously improve the end-to-end customer onboarding process to reduce time-to-revenue
• Drive day-to-day quoting and systematize quote generation, governance, and exception management
• Support larger bid packages and supporting documentation with Sales
• Contribute to contract management workflows and standardize terms and documentation
• Build and maintain onboarding scorecards tracking progress, surfacing risk, and accountability
• Define and report onboarding and customer experience metrics for commercial decision-making
• Connect customers, Sales, and Operations by translating recurring needs into scalable process improvements
• Lead pricing management and governance for direct and channel customers
• Contribute to customer profitability analysis during key customer Q  cycles

• 5–8+ years in revenue operations, customer onboarding, customer success operations, or a related commercial/operations function
• B2B experience, ideally in hardware, IoT, or technical/complex-sale environments
• Strong analytical and reporting skills
• Ability to build and maintain scorecards and dashboards and translate data into leadership narratives
• Track record of designing or overhauling end-to-end processes and proving impact with metrics
• Experience coordinating contract or deal-desk workflows is a plus
• Systems fluency with CRM, customer success platforms, and contract management tools
• Process documentation/mapping experience preferred
• Ability to lift up to 25 pounds
• Ability to sit for periods of time and occasionally stand
• Ability to use hands to finger, handle, or feel
• Requires travel using all modes of transportation
• Requires a valid passport
• Must use required manufacturing safety equipment, including safety glasses, hearing protection, wrist and shoe straps, and ESD smock

Demonstrates expertise in revenue operations and customer onboarding, with a strong focus on process improvement, data analysis, and metrics-driven decision-making. Proficient in managing customer experience metrics and contract workflows to enhance profitability and operational efficiency.

• Revenue Operations
• Customer Onboarding
• Analytical Skills
• CRM Systems Fluency
• Process Documentation

• End-to-End Process Design
• Data Analysis
• Metrics Reporting
• Scorecard Development
• Contract Management

• Cross-Functional Collaboration
• Problem-Solving
• Communication

• Valid Passport

• B2B
• Hardware
• IoT
• Complex Sales
• Customer Success Operations

• CRM Software
• Customer Success Platforms
• Contract Management Tools