CRM & Power Platform Administrator

Mounds View, USA, 2205 Woodale Drive, Mounds View, Minnesota, United States of America

Posted Tuesday, March 17, 2026 at 5:00 AM

If you're looking to work at a technology company that designs and manufactures its solutions on U.S. soil and is a leading enabler to the industrial Internet of Things (IoT), consider joining Multi Tech's innovative, hard-working team. Multi Tech designs, develops and manufactures communications equipment for the industrial internet of things connecting physical assets to business processes to deliver enhanced value.

Founded by an engineer more than 50 years ago, we are committed to quality and service excellence. Our customers rely on Multi Tech products and people to address their needs, while our history of innovation ensures they stay ahead of the latest technology with a partner who will be there for the life of their solution.

SUMMARY: The CRM & Power Platform Administrator will play a crucial role in configuration, stability, and ongoing improvement of our Dynamics CRM environment and customer support portal. This role will have a direct impact on building and enhancing relationships with our customers and driving the success of our sales teams. This role is responsible for day-to-day administration, data integrity, user support, and automation across the Microsoft Power Platform, with a strong focus on enabling business users and maintaining system reliability.

The administrator serves as the bridge between business needs and technical execution, directly impacting the customer experience and internal efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Dynamics 365 / CRM Administration
• Configure and maintain entities (tables), fields, forms, views, dashboards, and Business Process Flows
• Manage users, security roles, field-level security, and access controls
• Administer managed and unmanaged solutions and support deployments across environments (Dev/Test/Prod)
• Data Management & Integrity
• Perform data imports, exports, and migrations
• Maintain Dataverse relationships and resolve data quality issues through auditing and remediation
• Customer Service & Support Portal Configuration
• Configure case management, queues, routing rules, and SLAs
• Maintain knowledge base content and structure
• Support skills-based routing and agent assignment within Dynamics Customer Service or Omnichannel environments
• Power Platform Automation & Apps
• Build and maintain Power Automate flows for notifications, approvals, and process automation
• Replace or modernize legacy workflows with cloud-based automation
• Customize model-driven Power Apps, including forms, navigation, and app modules
• Reporting & Analytics
• Translate business questions into actionable reporting and insights
• Create Dynamics views, charts, and dashboards
• Support Power BI integration and basic report development
• Integrations & Ecosystem Support
• Support integrations between Dynamics 365 and Microsoft 365 tools (Outlook, Teams, SharePoint)
• Work with internal teams or vendors on integrations with ERP, ticketing, or third-party systems
• Maintain awareness of Azure concepts such as app registrations, connectors, authentication, and service accounts
• User Support, Training & Change Management for the CRM and Power Platform related systems
• Provide Tier 2/3 support for CRM-related issues
• Onboard new users and provide ongoing training
• Develop end-user documentation and quick reference guides
• Manage system updates, feature releases, and stakeholder communications aligned with Microsoft release cycles

QUALIFICATION REQUIREMENTS:

EDUCATION AND/OR

EXPERIENCE:

• B.S. in IT, Computer Science or another related field preferred; equivalent experience strongly considered.
• 5 years of experience in Microsoft Dynamics for CRM, Sales and Marketing required. Including the creation of design specification documentation, such as specifications for customizations, data migration, and system integrations.
• Strong understanding of Microsoft technologies including .NET framework, Azure, SQL Server.
• Hands-on experience administering Dynamics 365 / Dataverse environments, including strong understanding of Dynamics 365 CRM security, data integrity, and configuration best practices
• Fam…