TWS Architect Tivoli Architect

Top Skills Required :

1. Tivoli Work Scheduler TWS

2. ITSM

Job Description/ Responsibilities :

Extensive knowledge of UNIX, Linux, Windows Environments and SQL queries

Knowledge on scripting (Shell, Perl, etc.)

Strong knowledge on ITIL process

Ability to schedule and develop new jobs using TWS/IWA scheduler tool IBM Workload Automation, IWS

Automate and provide a permanent fix through scheduling to avoid any manual work around.

Ability to understand the Client/Applications perspective as well as explain the developers view if any.

Implement the requirements/changes raised by the application teams or the client in a productive manner.

Expected to work along with various application Owners and their teams.

Knowledge about FTP and SFTP

Need to schedule the jobs in IWA development region and keep a track of its implementation till the production Go-Live.

To be a part of any planned migration or maintenance activities if need arises.

Co-ordinate with testing teams to debug the defects in Development instances.

Expected to provide additional support to any new project activities included as a part of our road map in near future.

Expected to work with IBM support people in case of any blockage or bug found in the latest IWA version.

Co-ordinate with the client/application teams to complete all the project related activities to meet the deadline.

Ability to handle the incidents raised regarding IWA and provide a resolution within the breach period.

Assist Monitoring team with their queries and in certain complex situations.

Be vigilant to respond to the mails and calls from the members of same or related projects.

Interact with operations, functional, technical, and various technology teams on a regular basis

Frequent tracking, review and reporting on ticket progress and adherence to CPIs and KPIs

Work with various Technology teams to gather and review minor enhancement estimates

Provide traceable milestones/ETAs to customers on tickets (build project plan when needed)

Reduce or minimize backlog of tickets (incidents, requests, tasks etc)

Review RCAs to ensure the outcome is meaningful, measurable, and trackable for customers

Ensure RCA is completed on time and follow through on ETAs for implementation of action items to ensure permanent resolution is completed on time

Monitor progress on tickets and responsible for on time delivery to customer

Ensure security risks and SOX compliance adherence is maintained for applications in scope

Handle migration project on TWS complete environment

IWS Environment design on multi-workstation layout

Responsibility to Patch the TWS servers as well as agents

Experience in TWS event monitoring and workload automation

SAP job creation and management in SAP systems

Creation and modification of Jobs, Job Streams, plan cycle, Creation of calendar and periodic updating with respect to client requirement

Proactively monitoring and scheduling the Jobs, Job Streams and objects on the current planlist using the IWS for Windows/ Unix production and staging environment

Installing and administrating IWS Master and Agent servers

Installing Patching and maintaining IWS (windows. Unix and Linux servers)

Testing new jobs and batch Scheduling, troubleshooting

Migrating jobs from Staging to production environment

Updating and creating the SOP periodically according to the Project requirement

Improving and supporting the Infrastructure for IWS

Providing guidance and insight for the job standards, troubleshooting and Schedule configuration