Global Service & Repair Program Manager - Mounds View, MN

We anticipate the application window for this opening will close on - 15 Jun 2026

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Are you a passionate, dedicated, and motivated Program Manager looking for a new challenge? As a Global Service Program Manager, you will manage a variety of complex projects and programs to deliver on key business strategies and initiatives. You will work across functions, departments, business units, and geographies utilizing project management and program leadership skills to shape our business. You will become an integral part of the Service organization driving key initiatives to increase both internal and external customer satisfaction.

Be a leader and innovator, while becoming part of the Medtronic family.

Responsibilities may include the following and other duties may be assigned. As the Global Service Program Manager you will manage projects and programs by:

• Applying strong project management and program leadership skillsets to plan, initiate, monitor, track, and ultimately deliver service-related projects and programs.
• Lead cross-functional teams for Service projects and programs for the Cardiac Ablation Solutions operating unit, with a particular focus on business process improvement and development of Service-wide systems and mature cross-functional partnerships.
• Providing service design input on new product development projects.
• Developing and implementing global service strategy for existing and new products.
• Developing and implementing processes across Service to standardize and drive consistency.
• Partnering with cross-functional, global teams to define, implement, and monitor processes and systems to improve service delivery for both internal and external customers.
• Conveying, driving and escalating project statuses, issues, and successes through effective communication with team members, stakeholders, and upper management.
• Effectively meeting milestones and deadlines in an autonomous environment.
• Becoming a service business expert and applying that knowledge to educate and mentor others.
• Applying broad business acumen, including financial modeling, ROI, and other cost/benefit tools.
• Learning and applying a strong understanding of the Service business, products, and clinical applications.
• Learning and applying a strong understanding of Medtronic Service strategies and a solid general business understanding to drive business growth objectives.
• Leading and participating in continuous improvement activities across the Service organization.
• Enforcing quality standards within every project and all day-to-day activities.

• Requires a Bachelor’s degree.
• Minimum of 5 years of relevant experience,
• OR an advanced degree with a minimum of 3 years of relevant experience.

• PMP Certification (or ability to attain within 1 year)
• 3+ years of experience with medical devices and systems, imaging technology, or other technical disciplines
• Strong written and verbal communication skills
• Microsoft Excel expertise (functions, expressions, pivot tables, formulas, data sets)
• 3+ years of experience leading diverse and complex projects and programs
• Independent thinker with the ability to take both a commercial and operational view of complex situations
• Ability to solve highly complex problems across multiple business functions

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable…