Strategic Accounts Director

SUMMARY:

The Strategic Account Director will manage a portfolio of key enterprise accounts, focusing on deepening relationships, driving customer success, and identifying opportunities for growth. This role requires acting as a trusted advisor to clients, aligning products with their business objectives, and helping them realize the full potential of the solutions offered.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Client Relationship Management - Own and nurture relationships with key enterprise clients, acting as the primary point of contact and trusted advisor. Develop a deep understanding of clients' business goals and objectives and align solutions to help them achieve success.
Account Growth & Expansion - Identify opportunities for account expansion, including upselling and cross-selling solutions. Collaborate with sales and product teams to tailor offerings and present value-driven proposals that align with customer needs.
Customer Retention - Proactively manage and mitigate account risk, ensuring high customer satisfaction and minimizing churn. Develop and execute strategic plans to retain clients and ensure continued engagement with products.
Strategic Planning - Develop and implement customized account plans for each client, focusing on long-term partnerships, value delivery, and sustainable growth. Continuously monitor account health and adjust strategies as needed.
Customer Advocacy - Act as the voice of the customer within Multi Tech, ensuring their feedback and needs are communicated and addressed.
Contract Management - Develop negotiating strategies and positions with new customers, aligning strategies and operations, examining risks and potentials, and understanding customer's needs and goals.
Performance Tracking - Monitor and report on account performance, providing regular updates to senior management.
Cross-Functional Collaboration - Work closely with internal teams, including customer success, product, and marketing, to ensure client satisfaction and account expansion.
Other duties as assigned.

QUALIFICATION REQUIREMENTS:

EDUCATION AND/OR

EXPERIENCE:

Bachelor's degree in business, marketing, technical or a related field required; MBA preferred.
10+ years of proven experience in sales or account management of complex IoT Solutions, including experience with high-value clients in a B2B environment. A track record of managing strategic accounts and delivering exceptional results is essential.
Demonstrated understanding of IoT market: products, competitors, technologies, and their application in various industries.
Strong communication and interpersonal skills, strategic thinking, and the ability to build and maintain relationships with key stakeholders.
Excellent problem-solving and negotiation skills, to include strong business acumen to quickly understand customers' business and identify opportunities for partnership.
Ability to work independently and as part of a team.
High level of professionalism and integrity.
Ability to travel extensively

PHYSICAL DEMANDS:

Lifting requirements up to 25 pounds.
Requires sitting for periods of time.

Requires travel using all modes of transportation.
Requires a valid driver's license.
Requires a valid passport.

WORK ENVIRONMENT:

Working conditions are normal for an office environment. Minimal noise.
Our Minnesota facility includes a manufacturing environment. Moderate noise level. Machinery operation requires the use of safety equipment to include but not limited to; safety glasses, hearing protection, wrist and shoe straps, and ESD smock. Loose fitting clothing and jewelry are not permitted. No food allowed in the manufacturing area. No cell phone use allowed in manufacturing area unless approved by management.

EQUIPMENT AND TOOLS USED:

Laptop computer
Mobile Phone
Standard office equipment