Customer Service Representative

We are seeking a detail-oriented Customer Service Representative to support operations in a manufacturing environment. This role is responsible for managing customer orders, handling inquiries and complaints, and ensuring accurate order processing while delivering excellent customer service.

• Process customer orders accurately, including data entry and verification
• Maintain customer records, order details, and transaction history in CRM/ERP systems
• Respond to customer inquiries, resolve issues, and elevate when necessary
• Coordinate with internal departments to ensure timely order fulfillment and shipping
• Handle freight scheduling, rate quotes, and delivery or damage claims
• Set up new customer accounts and product items as needed
• Assist with payment processing and account inquiries
• Perform general administrative tasks, reporting, and documentation
• Follow all company safety policies and maintain a safe work environment

• High school diploma or GED required
• 1–2 years of customer service or order entry experience preferred
• Strong data entry and organizational skills
• Ability to communicate effectively with customers and internal teams
• Basic math and problem-solving skills
• Proficiency in CRM/ERP systems, Microsoft Office, and email tools

Customer Service, Order Processing, Data Entry, ERP/CRM Systems, Problem Solving, Communication, Administrative Support