Customer Service Specialist
Job in
Mount Airy, Surry County, North Carolina, 27030, USA
Listed on 2026-09-21
Listing for:
Jay’s Heating, Air & Plumbing
Full Time
position Listed on 2026-09-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support
Job Description & How to Apply Below
Always Do the Right Thing, Always Growing, Can-Do Attitude, Be Kind, and Deliver WOW Customer Service.
Pay: $16-$20 per hour, plus spiff opportunities
Schedule:
Monday-Friday or Tuesday-Saturday, 8:00 a.m.
-5:00 p.m.What You'll DoAnswer incoming calls and provide a friendly, professional customer experience
Convert customer inquiries into scheduled service appointments
Make outbound calls to follow up with and qualify service and sales leads
Schedule service and sales appointments accurately
Respond to customer questions and help resolve concerns
Communicate with dispatchers and management throughout the day Maintain accurate customer and appointment information in Service Titan What We Offer Medical insurance with 70% of the employee's premium covered
Dental and vision insurance for employees and their families
Life insurance
401(k) with up to a 3% company match after one year
Six paid holidays
Up to two weeks of paid vacation, with accrual beginning after 90 days Performance-based spiff opportunities
Training, support, and opportunities for continued growth
What We're Looking For Three or more years of customer service or contact-center experience
Experience managing a high volume of inbound and outbound callsA strong track record of converting customer calls into booked appointments
Clear, confident, and professional communication skills
Experience of fering memberships or service agreements
The ability to calmly address customer concerns while representing the company positively
Proficiency with Microsoft Office and web-based software
Experience with Service Titan or similar CRM software is a plus Strong attention to detail and consistent follow-through
The ability to maintain real-time communication with dispatch and management
Why Join Jay's?
Jay's is a family-owned and family-oriented company with an established reputation throughout the community. We are proud to support local organizations, veterans, and charitable causes while providing dependable, five-star service to our customers.
With more than 3,800 Google reviews and over 600 five-star Facebook reviews, our reputation reflects the care and commitment of our team. We are already one of the area's most established home-service companies-and we are just getting started.
Our Core Values Always Do the Right Thing Always Growing Can-Do Attitude Be Kind-The Golden Rule Deliver WOW Customer Service Candidates will be required to pass a background check upon being given a conditional offer of employmentcustomer service, admin, administrative, support, customer support, client support, client services, answering phones, receptionist, coordinator, dispatcher, csr, customer rep, green company, high tech, energy efficiency, scheduler, appointment generator
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×