Plumbing Manager

• 80,.00 per year base plus bonuses
• Full Time
• Paid holidays and paid time off., 401k w/ company match, Medical/Dental/Vision Insurance, Company uniform, vehicle, tablet, phone, Tool program, Growth and advancement opportunities, Paid training and continuing education ,

We keep growing because we hire the best-and our customers notice. Our 4.9-star rating says it all! Since 2005, we've proudly served the Mt. Airy community, expanding into one of the most sought-after employers across NC and VA. You've seen our trucks around town and our name in the community-now it's time for us to see YOU on our team!

Join a company with deep roots and a bold vision for growth. We're hiring a driven professional to spearhead our new Plumbing Division-someone ready to take full ownership, lead a team, and turn potential into performance. If you're ready to grow something meaningful, this is the opportunity you've been waiting for.

• Full benefits include;
  Company Paid Medical and Life for the employee, and dental and vision for the full-time employee and their family, along with other coverage that can be added.
• 401k with up to a 3% company match, begins 1 year after your start date.
• Limited On-Call
  
  Schedule:
  
  We only run true emergencies (i.e., property damage) for existing customers. Everything else gets booked for the next day
• The company supplied, a new & safe company truck with air conditioning!!
• Company provided iPad, uniforms, and tools (excluding hand tools)
• Core Values:
  • Always Do the Right Thing
  • Always Growing
  • Can-Do Attitude
  • Be Kind
    - The Golden Rule
  • Deliver Wow Customer Service
• Stability:
  Family Oriented and family-owned business since 2005. We're one of the largest & most established Home Services business in the surrounding areas and we're just getting started!
• Ongoing Professional and Personal Development Training Opportunities: both in-house and across the country
• Community Focus:
  We are dedicated to serving our customers as well as the greater good; by contributing to both local and global issues.
• Engaged:
  Positive team-focused work environment with great employee engagement
• Always Growing:
  Ongoing Professional & Personal Development Training Opportunities
• Fun & Focused! We work hard and play hard - we're a fun team of rock-stars with can-do attitudes who are driven, focused, and have a strong work ethic.
• Community Focus:
  Established brand with a great reputation
  - We are dedicated to supporting our community and veterans as well as the greater good by contributing to both local and global causes
• Destination
  
  Employer:
  
  Established brand with a great reputation & a strong focus on our company culture
• Our Standard:
  We pride ourselves on providing a 5-star customer service experience and it shows with 800+ Google reviews (the industry average is 200); & over 350 5-star reviews on Facebook, & over 3,000 5-star reviews on all review platforms.

• 5-10 years of experience in the plumbing industry.
• At least 3 years of proven leadership or management experience.
• Strong background in sales training and team development.
• Demonstrated success in delivering outstanding customer service.
• Track record of training, coaching, and growing high-performing teams.
• NC Plumbing License preferred (or ability to obtain).

• Play a key leadership role in launching, shaping, and growing our brand-new plumbing division.
• Lead, mentor, and inspire a team of residential plumbing service technicians to deliver exceptional results.
• Run engaging weekly training sessions to sharpen skills and elevate team performance.
• Conduct regular ride-alongs to coach technicians and support their success.
• Hold effective one-on-one check-ins and weekly Level 10 team meetings to maintain communication and alignment.
• Drive daily revenue goals, manage departmental budgets, and ensure profitability.
• Establish KPIs and create clear performance improvement plans when needed.
• Partner with vendors to coordinate ongoing technical training for your team.
• Track and analyze performance metrics, set clear goals, and motivate your team to achieve them.
• Collaborate with dispatch and leadership to ensure seamless day-to-day operations.
• Step in to resolve customer issues with professionalism, empathy, and care.
• Manage department resources-including tools, inventory, and vehicles-to keep operations running smoothly.
• Communicate company goals and values consistently, reinforcing a strong, positive culture.
• Ensure every repair and installation-from water heaters to sewer lines-is done safely,…