Strategic Client Executive

Strategic Client Executive

The Strategic Client Executive is a high-level account management role focused on building and maintaining relationships with senior executives (VP level and above) across a select group of up to five strategic clients. This role collaborates closely with Partner Executives and Industry Strategists to develop and execute account strategies aligned with broader industry goals.

• Cultivate and expand relationships with senior-level client executives.
• Conduct effective client engagements to understand business challenges and goals.
• Lead strategic business planning in partnership with clients, focusing on account-level planning.
• Develop a 12–18 month roadmap aligned with industry strategy.
• Drive profitable growth through meaningful client engagements, contract retention and expansion, and the addition of services.
• Align internal sales, operations, and subject matter experts to support client initiatives.
• Provide thought leadership and foster trust through collaboration.
• Clearly articulate Ricoh’s industry position and value proposition.
• Build internal relationships to support account retention and expansion.
• Navigate and manage the client’s approval process through key sponsors.
• Meet or exceed revenue and gross profit targets.
• Maintain accurate and timely records of sales activities in CRM.
• Perform other duties as assigned.

• Bachelor’s degree or equivalent experience.
• 10+ years of account management experience.
• Proven experience working with executive leaders in Fortune 1000 companies.
• Demonstrated success in growing service offerings.

• Strong collaboration and influence‑building skills.
• Thought leadership in customer engagement.
• Excellent verbal and written communication.
• Proactive mindset with creative problem‑solving abilities.
• Ability to build and maintain professional relationships with key stakeholders.
• In‑depth knowledge of Ricoh’s offerings and solution design processes.
• Technologically savvy.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us  are a team of information seekers and customer‑obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high‑performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

If you are seeking a purpose‑driven and passionate team, come create with us, and help drive our high‑performance culture of excellence into tomorrow.

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.