Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Full Time in Madison Heights, MI

• Hourly PLUS Commission
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About our Agency Tomica spent three years as an agency manager alongside a State Farm Agent. This experience provided her with a unique opportunity for personal growth while helping others and mentoring peers. Seeing the positive financial impact State Farm has on customers and families, Tomica is now dedicated to empowering individuals and families to proactively protect themselves against the unexpected.

Now in her fifth year as a State Farm Agent, Tomica leads a team of four, delivering high-quality service and engaging in needs-based conversations with customers. We take pride in our deep community involvement, sponsoring local organizations and contributing to various initiatives.

If you’re looking to join a purpose-driven agency that values community impact and team collaboration, we would love to welcome you to our team!

Grow your career while bettering your community. We are seeking attentive, sociable, and sales-minded professionals to join our team.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. This includes responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS

• Self-Sufficient Demonstrates the ability to work independently, take initiative, and solve problems without constant supervision.
• Organizational Skills Maintains structured processes and systems to manage workload, track progress, and ensure accuracy in all tasks.
• Time Management Effectively prioritizes tasks, meets deadlines, and manages time efficiently to maximize productivity.
• Communication Skills Communicates clearly and effectively, both verbally and in writing, to foster strong customer relationships.
• Drive Demonstrates motivation to achieve goals, seeks continuous improvement, and takes a proactive approach to challenges.
• Coachable Open to feedback and new ideas, eager to learn and grow, and willing to adapt to improve performance.

Compensation $18.00 - $21.00 per hour

Join a community of good neighbors

Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none.

Note:

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.