Student Care Coordinator; On Site - University Center, MI

Student Care Coordinator (On Site - University Center, MI)

Position Title Student Care Coordinator (On Site - University Center, MI)

Division/Department Student & Educational Services

Employee Group Administrative/Professional

Status Full time, Starting Salary $67,142 – $75,214:
Commensurate with Qualifications and Experience

Position Summary Information Position Accountabilities and Essential Functions The successful candidate must demonstrate experience, skills, and commitment to fostering an environment of belonging, diversity, equity and inclusion in students, faculty and staff.

Position Summary

GENERAL OFFICE AND TEAM CONTRIBUTIONS

• Embed the College’s mission and values throughout all responsibilities and work; and focus on student success as the guiding principle to informed decision‑making.
• Comprehend and maintain current information concerning all programs and student services (Financial Aid, Satisfactory Academic Progress, Guided Pathways, CRM Advise, etc.)
• Understand, develop, and provide an environment that supports diversity, equity, and inclusion, and incorporates cultural competency in the workplace.
• Consults regularly with relevant departments on campus regarding services, access, and care to maintain strong collaborative relationships with campus partners in Personal Counseling Services, the Office of Disability Resources, BEDI Services, Public Safety and other areas to provide a comprehensive network of support for students in need.
• Assist in identifying area trends in case management within the college and help to coordinate targeted and timely response to any identified needs for support and outreach.
• Contribute to a positive teamwork environment.

DIRECT STUDENT SERVICE AND SUPPORT

• Establish and Coordinate the Bachelor’s and Master’s Social Work internship program to serve on the Student Care Team, to address students’ diverse needs effectively.
• Supervise interns as they provide direct case work.
• Assume the lead Case Manager role for all student referrals initiated through the CRM Case Management System.
• Offer personalized support and guidance to students navigating challenges related to basic needs, mental health, personal crises, and obstacles hindering academic progress.
• Develop and maintain a database of referral sources for social service agencies within the local community; facilitate relationships with off‑campus agencies and resources to connect students to long‑term support.
• Conduct thorough assessments of student needs and devise tailored care plans to address identified issues and aspirations.
• Serve as the primary liaison for students seeking assistance and referrals to both on‑campus and community resources.
• Collaborate with relevant campus departments, external entities, and campus stakeholders to facilitate students’ access to housing, food aid, financial support, healthcare services, counseling, and other vital resources, while also identifying systemic barriers impeding student success and advocating for institutional policies fostering equity and inclusivity.
• Oversee all Basic Needs Referrals via the Student Support System.
• Administer SNAP benefits approval.
• Maintains CRM Advise Case Management records to ensure all correspondence, notes, action items and rationale are accurately documented. Uphold confidential student records, meticulously documenting services rendered, referrals extended, and outcomes achieved.
• Develop and execute initiatives, workshops, and outreach programs aimed at fostering student well‑being, resilience, and self‑advocacy skills.
• Engage actively in multidisciplinary teams, committees, and task forces dedicated to student retention, crisis intervention, and emergency response.
• Under the direction of the Dean of Student Success, support students through approved Leave of Absences.
• Provide backup student mental health support as needed including, but not limited to, carrying a clinical therapeutic caseload and providing crisis response during normal business hours.
• Remain abreast of prevailing trends, best practices, and policies concerning student basic needs and social services, informing program refinement and innovation.
• Participate actively in professional…