Collections Services Technician

This position serves as a Departmental Technician in the Field Services section of the Collection Services Bureau (CSB). This position is responsible for a variety of functions in support of CSB, including, but not limited to: contact with non-compliant taxpayers and/or their authorized representatives; review and evaluate documents supplied by taxpayers and/or their authorized representatives; respond verbally and in writing to taxpayer and/or authorized representatives regarding their delinquent collection accounts;

research, review and compile documentation for Corporate Officer Liability (COL); and, recommend /initiate actions for debt resolution.

This position serves as a technical resource for team members and management by researching and interpreting noncompliant accounts for debt resolution. This employee proposes revisions in rules, regulations, and procedures manuals; designs new forms and procedures.

Education typically acquired through completion of high school.

One year of experience performing experienced-level administrative support activities equivalent to the 7-level in state service.