Senior Payroll Tax Analyst

At IRIS Software Group, our CAVU HCM business delivers payroll services that organisations across the US rely on. Payroll tax is one of the most sensitive and high-stakes areas of payroll - accuracy, judgement, and communication are critical.

As a Senior Tax Analyst
, you’ll take ownership of complex payroll tax matters
, working directly with clients and acting as a trusted expert. This role requires strong customer-facing experience and confidence handling escalated situations involving penalties, audits, or compliance risk.

You’ll often recognise immediately what a tax notice relates to and how to resolve it, while guiding clients calmly through the process. Your ability to de-escalate, reassure, and explain complex issues clearly is essential.

This role is fully remote
, with candidates required to be based in the Central or Eastern US time zones and work Eastern Time hours. During peak tax periods, additional hours may be required.

• Managing complex federal, state, and local payroll tax compliance
• Preparing, reviewing, and filing advanced payroll tax returns
• Completing amended filings and correcting prior submissions
• Investigating and resolving tax notices with minimal guidance
• Acting as the main point of contact for escalated client issues
• De-escalating high-pressure client situations professionally and confidently
• Explaining complex tax matters in clear, non-technical language
• Performing advanced reconciliations and root-cause analysis
• Supporting audits and agency inquiries
• Monitoring payroll tax changes across multiple US states
• Providing guidance and knowledge support to other analysts

This role involves less routine administration and greater ownership of high-impact, complex work.

This role is suited to an experienced payroll tax professional who is confident working independently and directly with clients.

You’ll be a strong fit if you:

• Have significant experience in a customer- or client-facing role (essential)
• Have strong hands-on payroll tax experience
• Have broad knowledge of payroll tax regulations across multiple US states
• Can quickly interpret tax notices and understand their implications
• Have experience completing amended filings and corrections
• Are comfortable handling escalated and sensitive client situations
• Communicate clearly and confidently with non-technical audiences
• Remain calm and professional during peak periods and deadlines
• Have strong Excel skills for analysis and reconciliation

• Ownership of complex, meaningful payroll tax work
• Recognition as a trusted subject-matter expert
• High-impact client interaction where judgement and communication matter
• Continued development across multi-state payroll tax compliance
• Opportunities to influence processes and mentor others
• A remote role with clear expectations around peak periods and deadlines

We believe hiring should be fair, transparent, and supportive:

Send your resume and a few details. No long forms.

• A chat with our Talent team.
• Two short assessments:
• CCAT (15-minute timed test).

A friendly conversation with the hiring manager to give you a greater understanding of the role. This stage focuses on your fit for the team, your energy and positive attitude when working with clients, your motivation for the role, and your attention to detail.

A more detailed discussion to explore your knowledge of payroll tax regulations across multiple states, along with your Excel skills and practical experience.

If you thrive under pressure, enjoy helping clients through complex challenges, and want to be trusted with one of the most important parts of payroll - apply today to join IRIS CAVU HCM as a Senior Tax Analyst.