Software Product Support Engineer, EV Charging

Software Product Support Engineer, EV Charging

August 14, 2025

Future Energy, founded in 2011, provides innovative technology solutions to businesses across various industries in the U.S. and Canada, including healthcare, hospitality and automotive. We help clients design integrated technology systems that enhance operations, customer experiences, and profitability. By centralizing system data and controls, we empower clients to make informed business decisions and achieve new levels of success.

Exciting opportunity for a Software Product Support Engineer who will be responsible for formalizing, standardizing, supporting, and scaling Future Energy’s software products! This role requires a technically proficient, experienced engineering professional who proactively defines product configurations, operationalizes the product for scalable support, and develops documentation and training materials to empower internal teams and client success. Early-stage client interaction and site visits to understand real-world configurations will be essential, with an emphasis on eventual product enablement and support handoff.

Some of the key responsibilities for this ON-SITE Michigan based role include:

• Analyze and document the partner-based software platform’s functionality and configuration options to establish company-wide default standards.
• Collaborate closely with clients during early implementation phases to understand real-world use cases and refine configuration settings.
• Develop clear, detailed documentation and training materials for internal teams to enable scalable product support.
• Formalize processes for ongoing product updates, configuration management, and client support handoff.

• Act as the technical point of escalation for complex product-related client issues.
• Provide deep technical knowledge of software-to-EVSE device integrations, including TCP/IP networking fundamentals and routing protocols.
• Participate in troubleshooting and problem-solving escalations alongside Client Success.

• Engage directly with clients during product rollout and configuration definition phases.
• Conduct site visits as needed to observe, document, and resolve unique product scenarios not replicable in-house.
• Support client escalations requiring high-level technical expertise and ensure positive outcomes.

• Work cross-functionally with Operations, Client Success, and Product teams to incorporate client feedback into product refinements.
• Stay informed of industry best practices related to software product scalability and managed services.
• Advocate for process improvements that enhance product stability, usability, and supportability.

If you have the skills to do this role and have 3–5 years of experience in software engineering support or network engineering roles, preferably within managed service or technology product environments, this could be the career for you!!! EV charging station experience is a big plus!!

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