Customer Service Representative - Manufacturing

Customer Service Representative

Location:

CSC Building, Mount Holly, NC

Company:
American & Efird (A&E)

Job Type: Full-Time | Onsite

Hours:

Monday - Friday, 8:00am- 5:00pm

• Serve as the primary liaison between A&E and customers

• Work safely in a fast-paced office environment

• Process and manage customer orders accurately and efficiently

• Respond to customer inquiries via phone, email, fax, or EDI systems

• Provide administrative support to the Customer Service team

• Maintainaccuraterecords and ensuretimelyfollow-up on requests

• Collaborate with internal teams to meet customer needs

• Performadditionalduties as assigned based on business needs

• Interact professionally and respectfully with team members, vendors, and visitors

Required Qualifications

• Minimum of 1 year of customer service experience (textile industry preferred)

• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Strong data entry and 10-key skills with good basic math ability

• Excellent verbal and written communication skills

• High attention to detail with strong organizational skills

• Self-motivated with the ability to manage multiple priorities

• Ability to work both independently and in a team environment

• Stable, full-time schedule (Monday–Friday)

• Opportunity to work with a global leader in the textile industry

• Collaborative team environment

• Career growth potential

• Must successfully complete drug screening and background check

• E-Verify Employer

Equal Opportunity Employer / Veterans / Individuals with Disabilities

American & Efird (A&E) provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.