Client Services Coordinator

Job Title:

Client Services Coordinator

Job Description

The Client Services Coordinator provides high-quality support to clients by managing inbound and outbound calls, resolving inquiries, and ensuring a positive experience at every interaction. This role focuses on understanding client needs, delivering accurate information, and building trusted, long-term relationships while maintaining strict confidentiality and adherence to established procedures.

Responsibilities

+ Manage incoming and outgoing client phone calls in a professional and courteous manner.

+ Identify and assess clients' needs to ensure a high level of satisfaction.

+ Build sustainable relationships and trust with clients through open, clear, and interactive communication.

+ Provide accurate, valid, and complete information by using approved methods, tools, and resources.

+ Handle customer complaints by providing appropriate solutions and alternatives within required time limits.

+ Follow up with clients to ensure issue resolution and a positive outcome.

+ Document and maintain accurate records of all customer interactions and actions taken.

+ Follow established communication procedures, guidelines, and policies consistently.

+ Maintain strict sensitivity to confidential client information at all times.

+ Collaborate with internal teams as needed to resolve client issues and improve service delivery.

+ Support a customer-focused culture by demonstrating empathy, patience, and professionalism in every interaction.

Essential Skills

+ Proven track record of customer support or customer service experience, preferably in a call center or client-facing environment.

+ Strong phone contact handling skills, including clear communication and professional telephone etiquette.

+ Active listening skills with the ability to fully understand client concerns and respond appropriately.

+ Customer-oriented mindset with the ability to adapt and respond effectively to different personalities and communication styles.

+ Excellent verbal and written communication skills.

+ Strong presentation skills when explaining information, processes, or solutions to clients.

+ Ability to multi-task in a fast-paced environment while maintaining accuracy and attention to detail.

+ Strong organizational and time management skills, with the ability to prioritize tasks effectively.

+ High level of sensitivity to confidential matters and commitment to maintaining client privacy.

+ Experience handling customer complaints and de-escalating challenging situations.

+ Proficiency with data entry and documentation of customer interactions.

Additional

Skills & Qualifications

+ Experience in a call center, customer care, or client services environment.

+ Experience in medical, healthcare benefits, healthcare support, or pharmacy is preferred.

+ Familiarity with handling healthcare-related or pharmacy-related inquiries.

+ Experience working with inbound calls and customer support tools or systems.

+ Demonstrated ability to remain calm, empathetic, and solution-focused when handling escalated issues.

+ Strong problem-solving skills and a proactive approach to resolving client concerns.

Work Environment

This position is based onsite in an office environment. You will work primarily on the phone and computer, handling inbound and outbound calls and performing data entry and documentation tasks. The role involves collaborating with other team members in a professional office setting, following established procedures and guidelines, and maintaining strict confidentiality of client information throughout the workday.

Job Type & Location

This is a Contract to Hire position based out of Mt. Juliet, TN.

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life…