Systems Operations Analyst - Mt. Juliet - BW

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise in Motion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact.

This is more than a job.

It’sa journey on which you rise.

Mt. Juliet, TN, US

YOUR ROLE

Responsible for conducting business analysis as it relates to software, processes or design for project planning requirements analysis, software testing, or end‑user training activities for business applications and technology that impacts business operations. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

• Perform routine analysis, process design or system configuration, development, testing implementation and/or support of applications, processes or controls that will allow the IT department to achieve project goals.
• Document business requirements and write specifications for applications customizations.
• Research and make recommendations on the optimal method of task execution during a project.
• Evaluate and recommend modifications of basic IT systems that takes into account changes in business requirements or equipment configurations that would improve and simplify business systems and reduce operating costs.
• Develop data flow, formulas, and methods supplying relative illustrative charts, tables, diagrams, and procedural statements.
• Communicate and provide to the customer, via phone or e‑mail, information regarding the basic resolution to application related problems.
• Ensure the availability, quality and integrity of information.
• Provide basic communication to teams regarding business requirements (enhancement scope, impact, solutions, etc.).
• Document and monitor service level agreements as requested to ensure that information technology systems are accessible and perform at agreed-to service levels.
• Follow established policies and procedures; determine and recommend potential enhancements.
• Perform other duties as assigned.

WHAT ARE WE LOOKING FOR?

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
• Capable of communicating and interacting effectively with multi‑functional and diverse backgrounds and the ability to effectively present information and respond to questions from management, employees and vendors.
• Intermediate proficiency in Microsoft Office, internet, web‑based and related job specific software applications.
• Ability to learn and understand complex computer hardware and software technology.
• Ability to communicate complex situations quickly and clearly to people with a variety of technical skills.
• Ability to resolve issues quickly and correctly.
• Ability to develop and document processes and procedures.
• Ability to work as a member of a team.
• Ability to work independently while following established policy and procedures.
• Must be able to read, write and speak English fluently.

Minimum:

• Certifications and professional credentials may be required for this position.
• Business analysis skills, requirements gathering, configuration and testing experience.
• In‑depth knowledge of the specific applications…