Salesforce Manager; U.S. Residents

Position: Salesforce Manager (U.S. Residents Only)
Overview General Board of Global Ministries The General Board of Global Ministries is the worldwide mission, relief, and development agency of The United Methodist Church, working with partners and churches in more than 115 countries to equip and transform people and communities for God’s mission. Global Ministries connects the church in mission and alleviates human suffering through missionary work, church engagement, global health support, and humanitarian and disaster relief and recovery efforts.

General Board of Higher Education and Ministry The General Board of Higher Education and Ministry (GBHEM) is the leadership development agency of The United Methodist Church; the General Board of Higher Education and Ministry prepares global leaders for a global church and the world. This position will be supervised by the Executive Director for Mission Engagement at GBGM/GBHEM and work closely with the General Secretary of GBGM/GBHEM and an advisory committee composed of UMC Bishops in Europe (or their designees) and general secretaries of the participating agencies, who will provide strategic directions for the position.

Regular reporting and adherence to agreed‑upon timelines are expected.

About the Role The Salesforce Manager serves as the enterprise owner and operational leader for the joint agency Salesforce ecosystem, with accountability for strategy, architecture, governance, delivery, and people leadership. Reporting to the Senior Director of IT, this role ensures Salesforce functions as a mission‑critical enterprise platform that advances agencies’ strategic priorities, data integrity, and long‑term scalability. The Salesforce Manager acts as a key member of IT leadership, translating organizational strategy into executable platform roadmaps;

leading and supervising Salesforce staff and partners; and advising senior leadership on CRM, data, and enterprise platform capabilities. The role supports the agencies global mission and commitment to building an anti‑racist culture by establishing inclusive, ethical, and well‑governed data practices across the enterprise.

Key Responsibilities:

Provide enterprise level leadership and direction for Salesforce, establishing platform vision, multi-year roadmap, architectural standards, and governance aligned with GBHEM and GBGM strategy and IT enterprise architecture.

Lead, supervise, and develop Salesforce personnel and long-term contractors, including staffing strategy, performance management, coaching, succession planning, and prioritization of work.

Oversee Salesforce architecture, configurations, integrations, and operational health, ensuring reliability, scalability, data integrity, security, and compliance across the enterprise.

Direct enterprise reporting, dashboards, and analytics capabilities to support executive decision making, institutional effectiveness, and data driven strategy.

Champion enterprise adoption through training, change management, and continuous user experience improvement to maximize organizational value from Salesforce investments.

Partner with internal leaders, external agencies, and vendors to deliver enterprise initiatives; provide strategic oversight of vendors, implementation partners, and outsourced work Bachelor’s degree in a related field, or equivalent experience

Salesforce administration and enterprise platform architecture

Enterprise CRM strategy, governance, and lifecycle management

Relational data concepts, APIs, and cloud integrations

Security, compliance, and enterprise risk management

Vendor, contract, and budget oversight

Executive level reporting and analytics SQL administration (preferred)
Familiarity with the United Methodist Church (preferred)
Demonstrated experience leading enterprise platforms in complex,…