White Glove OEM Account Manager

At ABB
, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

__

In this role, you will have the opportunity to lead a team of administrators and specialists to handle and coordinate customer support processes in local Sales units, from customer inquiry to product delivery and after-sales service, to understand the complete sales process and to meet and exceed customer expectations. Each day, you will create, implement, and review customer service strategy and ensure quality, volume, and on-time delivery based on business standards and customer requests.

You will also showcase your expertise by making optimization plans to increase operational excellence and customer satisfaction in the sales process in collaboration with business counterparts.

The work model for the role is:Onsite in Mebane, NC
or
Lancaster, TX, or Mount Juliet, TN with up to 20% travel required domestically and internationally. #LI-Onsite

Your role and responsibilities:

• Manage strategic customer accounts and order fulfillment operations, proactively controlling backlog, optimizing delivery performance, and ensuring alignment with ABB quality standards and customer commitments

• Lead cross-functional communication and issue resolution efforts, partnering with sales, operations, factories, logistics, and customers to drive customer satisfaction, resolve escalations, and support long-term account success

• Drive continuous improvement initiatives by coordinating internal and external stakeholders to streamline processes, implement best practices, and enhance operational efficiency across the customer lifecycle

• Oversee post-sales support,claims management, and order execution, providing effective solutions for complex customer requests while ensuring timely handling of expedites, cancellations, account issues, and quality concerns

• Monitor account performance through KPI management, forecasting, and executive engagement, facilitating business reviews, collaborating with customers and manufacturing sites, and delivering actionable insights to mitigate risks and support business growth.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being partof our team means your work matters - because the progress we make here createsrealimpact out there.

Qualifications for the role:

• Bachelor's Degreerequired;Engineering focuspreferred

• 8+ years of Experience in Manufacturing, Project Management, Planning
  and/or
  operations

• Proficiency in Microsoft Excel and PowerPoint, SAP/AMSAP systems, and working knowledge of business and operational tools including Power BI, Salesforce, EDI, EWM, Empower, Resilience, COBOL, and Shop Floor Control (SFC) applications ispreferred

• Proficiency in English;
  Spanish is a plus

• Ability and willingness to travel up to 20% of the time (2 times per month) both domestically and internationally. A valid passport will be required.

• Candidates must already have
  permanent
  work authorization that wouldpermitthem to work for ABB in the US.

What'sin it for you

We empower you to take initiative, challenge ideas, and lead with confidence.

You'llgrow through meaningful work, continuous learning, and supportthat'stailored to your goals. Every idea you share and every action you take contributes to something bigger

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more informationregardingyour (EEO) rights as an applicant, please visit the following websites:
https://(Use the "Apply for this Job" box below). Your Rights
6.

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may requestto reviewthe plan of a particular ABB facility between the hours of 9:00 A.M.

- 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at

Protected Veterans and Individuals with Disabilities may requesta reasonable accommodation if you are unable or limited in your ability to use or access ABB's career siteas a result ofyour disability. You may request reasonableaccommodationsby calling an ABB HR Representative at or by sending an…