Retail Customer Service Associate

POSITION SUMMARY

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This customer‑service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. Responsibilities include taking orders, coordinating store activities, providing pricing and product information, and recommending appropriate Fed Ex Office products and services.

The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

Fed Ex Office benefits are based on position, average hours, length of service, and plan/program requirements. Below is a general description of benefits eligibility and timing for U.S. regular employees.

• Full‑time employees are eligible to enroll in medical, dental, and/or vision coverage and participate in Flexible Spending Accounts (FSA) on date of hire.
• Part‑time employees who have completed 91 days of employment and worked a minimum average of 17 hours per week are eligible to enroll in medical, dental, and/or vision coverage and participate in FSA.
• 401(k) plan with company match after one year of service; eligibility begins on the first day of the month coincident with or following one month of service.
• Educational assistance up to $5,250 per calendar year for tuition and other allowable education expenses. Must be working at Fed Ex for 90 continuous days to receive reimbursement.
• Paid time off program includes holiday pay, bereavement time, and accrual programs for paid vacation and sick time. Amount of paid time off depends on job classification and length of employment.
• Employees accrue paid sick time at a rate of one hour for every 30 hours worked, up to 72 hours, unless a higher amount is otherwise required by law.
• Vacation accrues based on position, hours worked, and years of service unless otherwise required by law.
• Four premium holidays, two non‑premium holidays, and two floating holidays.
• Two weeks paid parental leave.
• Paid Military Leave up to 80 hours for full‑time or up to 40 hours for part‑time during short‑term military leave of 21 days or less.
• Adoption Assistance Program (regular part‑time/full‑time employees with 12 months continuous service). LTD & STD Disability (regular full‑time employees after completing 180 days of active employment). Life Insurance (part‑time/full‑time employees eligible for basic and supplemental life insurance and accidental death and dismemberment on date of hire). Commuter benefits and voluntary benefits available to regular part‑time/full‑time employees on date of hire.

• Follow instructions of supervisors and assist other team members in performing store functions.
• Assist in the training of store team members.

• Demonstrate consultative behaviors in a retail environment to understand each customer's individualized need.
• Provide customer expertise in printing, signs and graphics, and shipping product lines and recommend appropriate Fed Ex Office products and services.
• Provide an outstanding customer service experience by anticipating needs, suggesting alternatives, and finding solutions.
• Ensure all customer problems are resolved quickly and to the satisfaction of the customer.
• Takes complex customer orders using order systems and provides accurate pricing information.
• Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
• Set up and operate printing, binding, and other related equipment using customer‑supplied original media and documents.
• Maintain a safe, clean and orderly retail Store.

• Ensure confidentiality of customer data and careful handling of documents, media, and packages.
• Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
• Cleans, repairs,…