IT Systems Engineer

IT Systems Engineer

Location:

Mount Pleasant, IA 52641

Duration: 2+ Months

Onsite

3 Professional References Required

Interviews will be conducted on April 16th and 17th

The Client is seeking an experienced, service‑focused Information Technology Specialist to provide comprehensive IT support within a 24/7/365 correctional environment. This is a hands‑on operational IT role, not primarily focused on development, cybersecurity, systems analysis, or network engineering.

The contractor will serve as the primary on‑site technical resource for hardware, software, security systems, network operations, and user support across multiple secured environments for a community of more than 1,500 individuals, including 280 staff and approximately 1,200 incarcerated individuals. 4 weeks of CERT training in Des Moines required.

Technical Systems Support

• Provide installation, imaging, configuration, and maintenance for PCs, servers, switches, security systems, cameras, wireless systems, VoIP/phone systems, kiosks, Off Net systems, email, II TV systems, and related technologies.
• Troubleshoot and resolve technical issues involving PCs, switches, wireless equipment, PDAs, and safety/security devices.
• Perform hardware replacements, cabling, fiber optic work, wireless deployment, switch maintenance, and fiber management.
• Support door controls, security cameras, recording systems, and safety equipment technologies.
• Maintain accurate device and inventory records.
• Collaborate with the ITS4 on system operations, maintenance, and complex issue resolution.

Operations & Help Desk

• Serve as the primary technical contact for MPCF users regarding hardware and software issues.
• Provide high‑quality customer service to staff, incarcerated individuals, and critical stakeholders.
• Create, monitor, and complete work orders; perform root‑cause analysis and implement solutions.
• Set up new user computer accounts and ensure appropriate access levels based on work location and security requirements.
• Apply strong communication skills and Core Correctional Practices (CCP) in all user interactions.
• Assist in operational issue resolution while ensuring compliance with DoIT, DOC, and MPCF policies.

Project Planning & Implementation

• Partner with the Associate Warden of Administration and ITS4 to gather requirements, plan, test, and implement technology projects.
• Support projects involving servers, databases, switches, applications, new technologies, hardware configurations, and systems upgrades.
• Apply technical competencies and industry best practices to optimize operational efficiency and productivity.

General Expectations

• Graduation from a four‑year college or university.
• Demonstrate working knowledge of computers, networking, wireless, fiber optics, security hardware, recording systems, safety systems, phone systems, and related communication technologies.
• Collaborate effectively with facility leadership, co‑workers, end users, and external partners.
• Ensure adherence to all security regulations, life‑safety guidelines, and compliance standards.
• Conduct data analysis to understand operational needs and implement practical solutions.
• Participate in training to remain current with emerging technologies.
• Move, install, and configure computer hardware as required.

• Experience with installing, imaging, configuring, and maintaining PCs, servers, switches, security systems, cameras, wireless systems, VoIP/phone systems, kiosks, Off Net systems, email, II TV systems, and related technologies.
• Expertise in troubleshooting and resolving technical issues involving PCs, switches, wireless equipment, PDAs, and safety/security devices.
• Ability to perform hardware replacements, cabling, fiber optic work, wireless deployment, switch maintenance, and fiber management.
• Experience supporting door controls, security cameras, recording systems, and safety equipment technologies.
• Proficiency in maintaining accurate device and inventory records.
• Strong customer service skills for staff, incarcerated individuals, and critical stakeholders.
• Capability to create, monitor, and complete work orders; perform root‑cause analysis and implement solutions.
• Experience setting up new user computer accounts and ensuring appropriate access levels based on work location and security requirements.
• Graduated from a four‑year college or university.