Administrative Office Assistant Iii

Administrative Office Assistant III

Central Michigan University

Position Information

Posting Number S-3931

Position Number 11330

Type of Recruitment External

Position Title ADMINISTRATIVE OFFICE ASSISTANT III

Position Summary

Responsible for staffing the Business Student Services office and assisting and supporting the Associate Dean, Director, and Associate Director of the Hub for Student Engagement and Professional Development with a broad range of office and event needs in the College of Business Administration. Assembles materials, makes space reservations, responds to calls and emails from students, their supporters, and other stakeholders. Assists with undergraduate BUS scheduling, runs BSBA admission reports, reviews conditional booking reports, and responds to incoming registration exception requests.

Required Qualifications

• High school diploma or GED.
• Four years of qualifying experience or a combination of education and experience that equates to four years.
• Experience with Microsoft Word.
• Customer service experience.
• Spreadsheet and/or database experience.
• Organizational skills with strong attention to detail.
• Demonstrated positive interpersonal skills.
• Effective verbal and written communication skills.
• Ability to project a positive attitude.
• Ability to manage multiple projects and meet deadlines with accurate results.
• Ability to compose, proofread and edit correspondence.

Preferred Qualifications

• Knowledge of systems used (Excel, SAP, Succeed, Degree Progress).

Duties & Responsibilities

• Prepares hire forms and submits to Student Employment Services for Student Services student assistants, campus ambassadors, BUS Peer Mentors, other Student Coordinators. Monitors GSA and work study accounts and budget; prepares job postings, work schedules, trains, and supervises students, and approves hours in Time Clock Plus.
• Responds to phone inquiries and walk-in-traffic; answers general questions about building, CBA, advising, campus referrals.
• Manages the CBA email inbox, routing announcements and requests as needed.
• Orders office supplies; prepares business card reconciliation form each month for Student Services office and office of Student Engagement and Professional Development.
• Supports Associate Dean with administrative projects, course scheduling for BUS courses, monitoring classes for cap size, and other needs.
• Handles BSBA Admission process; applications to the BSBA form; enters status in SAP.
• Monitors the exception requests for BSBA courses; communicates with advisors, departments, and director as needed.
• Runs automatic admission process in SAP to generate BSBA admission emails.
• Runs reports for data in Data Warehouse.
• Reviews and investigates the conditional booking report situations each time grades post; updates notes; runs related reports to find students who need to be dropped from courses.
• Communicates data requested for the AACSB Benchmark report for business accreditation; runs reports; communicates with faculty and dean's office staff.
• Prepares enrollment management document showing Core blocks so director can review to check for conflicts and variety of days/times of integrated courses in the 9 hour block.
• Assists with monitoring enrollment in BSBA courses to aide in the communication process with department chairs; communicates with department OPs about deadlines when appropriate.
• Assists with monitoring and processing exception requests during busy times for high volume programs (e.g., BSBA, MSIS).
• Reviews transcripts for grades in summer courses or other prerequisite courses needed for registration in next courses.
• Assists the BRC Director/Associate Director with administrative projects and needs.
• Hires BRC student leaders, peer mentors, and CBA ambassadors and processes Time Clock Plus hours.
• Assists with space reservations, orders, catering orders, supplies, materials.
• Assists with the communication plans with Admissions and CBA staff and students regarding guests visiting the CBA.
• Assists with monitoring Slate lists of guests; number of anticipated attendees.
• Submits room requests and catering requests to PLAN for CBA recruitment events.
• Gathers, copies and organizes materials for recruiting events that…