Dispatcher, Customer Service​/HelpDesk

Provide a positive point of contact for former, current and prospective customers that call to
inquire about or schedule service calls. Contacts current and prospective customers via
telephone to determine the level of satisfaction with the work performed by the Service
Professional. Prioritizes and coordinates the scheduling of service calls to meet customer
requirements. Coordinates delays in scheduling with both customers and Service Professionals.
Reschedule service calls when required.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

• Receive incoming calls in professional and courteous manner
• Assign and direct electricians to appropriate customer locations; monitor the route and status to coordinate and prioritize their schedules; and provide them with information about orders, traffic, obstacles and requirements
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Perform other duties as needed which may include cross-training in related positions

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently

Benefits package varies