Success Coach

Overview

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

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Central Michigan University is dedicated to fostering an environment that is reflective of the communities we serve. We are especially interested in highly qualified candidates who will advance and promote CMU’s mission, vision, and leadership standards.

You must submit an on-line application in order to be considered as an applicant for this position. Cover letters may be addressed to the Hiring Committee. This position will remain open until filled. The university reserves the right to close the recruitment process once a sufficient applicant pool has been identified. For best consideration, please submit application materials by April 6, 2026
.

Position Information

Posting Number: S-3845

Position Number:
00220, 00230, 00240

Type of Recruitment:
External

Position Title:

SUCCESS COACH (3 POSITIONS)

Provides holistic, personalized support to undergraduate students in developing, progressing, and achieving their goals. Responsibilities include working with a designated group of undergraduate students and campus referrals to facilitate resources to support them with academic concerns, course difficulties, academic self-efficacy, financial and time management, and overall program progression. A success coach motivates students to take ownership of their academic experience and collaborates with campus resources to ensure students receive comprehensive support in academics, career readiness, and personal development.

Bachelor’s degree
.
One Year of experience in student services at a college or university.
Demonstrated positive interpersonal skills.
Demonstrated ability to communicate effectively, build rapport, and project a positive attitude.
Demonstrated organizational, interpersonal and problem-solving skills.
Demonstrated knowledge of current and emerging trends concerning college student retention and completion.
Demonstrated accuracy and attention to detail.
Working knowledge of computer applications and word processing software.
Demonstrated ability to maintain confidentiality.
Willingness to work evenings and weekends as needed.
Ability to perform essential functions of the job, with or without reasonable accommodation.

Master’s Degree in Higher Education, Educational Leadership, Student Affairs, or a related field
.
Knowledge of/experience working with college students in academic advising, counseling, executive or life coaching.
Prior experience in coaching or advising college students.
Experience using early alert and/or retention data and software solutions.

Experience with the development and delivery of intervention campaigns.

Experience with case management methods.
Familiarity with student information systems and customer relationship management (CRM) software.

Provides direct student assistance to develop and strengthen academic and personal success strategies such as study skills, time management strategies, and effective learning habits tailored to their academic needs.
Identifies and addresses academic, social, and personal barriers impacting student success, providing coaching or referral to appropriate campus resources (e.g., tutoring, counseling, career services, disability services).
Develops and delivers regular workshops, presentations, and programming that promote retention and progression such as time management, study skills, financial wellness, and area in support of the Central Guarantee.
Utilizes a case management approach to encourage regular interactions with campus resources and maintain detailed records for all student meetings and tracking related to the Central…