Soaring Eagle Waterpark Guest Services Rep PT

Benefits

• Flexible schedules for a greater work life balance
• Paid holidays
• Employee discounts
• 24/7 access to Nimkee Fitness Center
• 401K matched up to 4% by the Tribe
• Full-time employees receive Medical, Dental, & Vision insurance, Flex Spending Accounts, Teladoc, Life Insurance, Accidental Death and Long Term Disability
• Prescription plan with free fills on most generic brands at Cardinal Pharmacy
• Part of the Saginaw Chippewa Indian Tribe of Michigan

Make the change today. Come be a part of the Migizi team.

Guest Service Representatives (GSR) attend to guests upon their arrival to the hotel and/or waterpark and continue to offer assistance throughout the stay. Although the Soaring Eagle Water Park & Hotel is an enterprise of the Saginaw Chippewa Indian Tribe of Michigan, it operates under the Migizi Economic Development Company Policies and Procedures.

• Works directly with the public; serving guests at the Waterpark & Hotel, Soaring Eagle Hideaway RV Park, The Retreat, and outlets, as well as receiving guests at entry or in the lobby.
• Interacts with machinery; uses computer systems (hardware and software) to program, write, set up functions, enter data, or process information. Uses office equipment and current technology to process information.
• Communicates with supervisors, peers, and guests by telephone, written form, email, or in person.
• Resolves conflicts and negotiates with others; handles complaints, settles disputes, resolves grievances and conflicts.
• Makes decisions and solves problems; analyzes information and evaluates results to choose the best solution.
• Documents/records information; enters, transcribes, records, stores, or maintains information in written or electronic/magnetic form.
• Assists and cares for others; provides personal assistance to coworkers, customers, or visitors as part of safety administration during emergency and non-emergency response per SOPs.
• Establishes and maintains interpersonal relationships; develops constructive, professional, and congenial relationships with team members.
• Must be available to work weekends, evenings, and holidays.
• Performs other duties as assigned.

• Active listening; give full attention, ask questions, and avoid interrupting inappropriately.
• Speak; convey information effectively.
• Service orientation; actively look for ways to help people.
• Social perceptiveness; be aware of others’ reactions and understand why they react as they do.
• Critical thinking; use logic and reason to identify strengths and weaknesses of alternative solutions.
• Reading comprehension; understand written sentences and paragraphs in English.
• Instructing; teach others how to do tasks as trained or per SOPs.
• Mathematics; use general math and cashier skills.
• Monitoring; assess performance of self, others, or organizations to make improvements.
• Coordination; adjust actions in relation to others’ actions.
• Possess good oral and written communication and organizational skills.
• Computer literate; thorough understanding and knowledge of Microsoft Office (Word and Excel).
• Proven record of dependability and excellent work performance.
• Desire and ability to interact with all types of guests; positive, upbeat personality; ability to deliver outstanding customer service and multi-task.
• Willing and able to follow all departmental policies and procedures; teamwork.

Frequent use of hands, wrists, and fingers. Able to stand for extended periods and walk throughout the Waterpark & Hotel property. Able to lift/transport at least 50 lbs, push/pull cart or equipment up to 250 lbs. Endure various physical movements. Reach 24 inches/2 feet. Work under variable temperature, noise, indoor/outdoor, fume/odor, dust/mite, and chemical hazards.

• 18 years of age.
• High school diploma or G.E.D.
• One year of customer service experience in a retail setting with cash handling experience.
• Pre-employment background check.

• Saginaw Chippewa Indian Tribe of Michigan Preference Candidate preferred.