Field Service Technician

Position Title

Field Service Technician

Join the Game:
Become a Field Service Technician at AGS! Are you tech‑savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting‑edge gaming equipment, solving puzzles, and delivering top‑notch customer service, this role is for you!

• Tech‑Savvy Tasks:
  Dive into the technical side installing, upgrading, and performing procedures on gaming equipment.
• Maintenance Master:
  Perform preventative and general maintenance on AGS casino products, ensuring everything runs smoothly.
• Report Wizard:
  Complete paperwork and reports in a timely, detailed, and accurate manner.
• Customer Service Champion:
  Provide best‑in‑the‑business service to our customers, both internal and external.
• Troubleshooting Superstar:
  Fix service incidents quickly and efficiently and elevate issues when needed.
• Inventory Hero:
  Keep track of the necessary parts and inventory to stay on top of your game.
• On‑Call Rotation:
  Be part of a weekly on‑call rotation with fellow technicians, as gaming sometimes needs support 24/7.
• Safety First:
  Follow all safety protocols and remain calm when troubleshooting in high‑energy environments.

• Education: High School diploma or GED.
• License to Drive: Valid driver’s license and vehicle insurance.
• Tech
  
  Skills:
  
  Problem solving with basic knowledge of AC/DC electronics and computer networking.
• Experience: Knowledge in electronics/computer networking (gaming experience is a bonus).
• Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
• Flexibility: Willingness to work mornings, nights, weekends, and holidays with a sometimes changing schedule.
• Compliance: Ability to obtain licensing through Nevada Gaming Control Board (NGCB) or other gaming jurisdictions where we operate.

• Adventure Awaits:
  Travel to different casinos and customers in your territory.
• Growth Potential:
  Start as a tech newbie, receive training and mentorship, and advance quickly.
• Techs Unite:
  Work with the latest casino gaming equipment.
• Hands‑On Work:
  Roll up your sleeves, use your hands, and solve real‑time challenges—no desk job.

You will be on your feet, walking, standing, and sometimes bending and squatting for long stretches. You must be able to lift up to 50 pounds and occasionally push/pull up to 200 pounds. Work environments may vary, including non‑climate‑controlled settings.

All offers are contingent upon successful completion of a background check, drug screen, and human performance evaluation (HPE).

AGS is an equal opportunity employer. Equal Opportunity Employer, including disability/protected veterans.