Float MSR I​/Teller

Looking for a role that keeps you on the move? The Float Member Service Representative/Travel Teller opportunity travels between Mid-Michigan branches while supporting teams and building member relationships? Members First Credit Union is seeking a Float Member Service Representative I/Teller to provide excellent member service across multiple locations while helping members identify products and services that fit their financial needs.

We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!

FLOAT MEMBER SERVICE REPRESENTATIVE I

Non-Exempt

Reports to:

Branch Operations Support Leader

The primary purpose of this position is to assist Members First Credit Union in delivering on its mission, vision, and brand promise. This is accomplished by living out our core values in every service interaction with both internal and external members.

At the heart of our Employee Value Proposition lies the belief in purpose, belonging, and joy
, fostering a culture where every team member feels respected, valued, and empowered to make a meaningful impact in the lives of others. Members First Credit Union is committed to creating an inclusive environment where diverse perspectives are welcomed and where equity and belonging are integrated into our daily work and service practices.

• Deliver on the Credit Union’s Promises in every situation.
• Work at various credit union branches within the designated service area, adapting to the specific needs, cultures, and dynamics of each branch while maintaining consistent service standards.
• Receive and process member transactions including, but not limited to, cash and check processes, deposits, transfers, and loan payments.
• Assist members with account maintenance and changes while ensuring conversations are welcoming, unbiased, and supportive of individual financial needs.
• Collaborate with branch staff to cross-sell products and services using needs-based conversations that support financial inclusion and member wellbeing.
• Ensure security, compliance and confidentiality procedures are followed in all transactions.
• Maintain accurate transaction records and follow through with member requests regardless of branch location.
• Demonstrate adaptability in communication styles and openness to receiving feedback from both direct and indirect leaders, recognizing the value of diverse leadership approaches.
• This position is an in-branch/office role and requires availability from 8:00 a.m. to 5:00 p.m., Monday through Friday, including daily travel to branch/support locations, scheduled Saturday business hours, and occasional meetings or training outside of normal working hours.
• Successfully obtain the Certified Credit Union Financial Counselor (CCUFC) designation through America’s Credit Unions within the first year of service with M1.

The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities and skills required of this position. Other duties may be assigned to meet business needs.

• Create opportunities to expand member relationships by identifying individual needs and recommending appropriate credit union solutions that support equitable access to financial products and services.
• Remind delinquent members of payments in a respectful, professional, and empathetic manner.
• Maintain sales and service performance expectations while ensuring ethical, inclusive, and member-centered practices.
• Process member cash and check transactions including deposits, withdrawals, check cashing, and loan payments.
• Handle inquiries regarding member accounts, statements, and histories with accuracy, professionalism, and discretion.
• Process check orders as needed.
• Sell Visa Gift Cards, Travel Cards, cashier’s checks, and money orders.
• Collect applicable service fees.
• Answer phones and respond to inquiries promptly and respectfully.
• Process mail as required.
• Assist other departments with clerical duties as needed.
• Participate in, and engage in, monthly developmental coaching, demonstrating openness to growth, feedback, and continuous learning.
• Build strong relationships with current and new members by fostering trust,…