SER Keybooth Attendant PT

SER Keybooth Attendant PT - 1255

Job Category:
Customer Service

Part-Time

Location:

Mt Pleasant, MI 48858, USA

OPEN TO THE PUBLIC

SHIFT: 1ST, 2ND, 3RD

FLEX

WAGE: $14.00

Eligible Employer for Public Student Loan Forgiveness as a U.S. federal, state, local or tribal government

Position Summary:

Under the supervision of the Transportation Supervisor, assist all arriving and departing guests using Valet and Bell services. Provide world class services to internal and external guests and provide information on the resort and amenities. Ensure the safety and security for guest and internal vehicle keys.

Essential Duties and Responsibilities:

• Maintain traffic flow by directing guests and closing lanes as needed.
• Complete all valet tickets.
• Professionally greet and assist arriving guests; open vehicle doors for arriving guests.
• Use proper scripting with guests as trained.
• Maintain security and organization of keys; enter all information into the CVPS software system.
• Retrieve guest keys ensuring claim number matches number on keys.
• Assist guests needing help with wheelchairs and luggage using a bell cart when required.
• Maintain proper radio etiquette when paging guests.
• Dispatch information to transit drivers in a professional manner.
• Remain in proper uniform and report on time at designated work area.
• Attend pre-shift meeting daily to become informed of daily activities and special events; receive daily work logs and informational guides.
• Abide by all attendance policies and procedures set forth.
• Maintain current knowledge of casino and resort amenities.
• Maintain cleanliness of hotel's and casino main entrance and driveway with the help of valet attendants.
• Upsell and suggest the use of the hotel's outlets and services.
• Comply with all Soaring Eagle Casino & Resort Safety and Security Policies and Procedures including company drug enforcement policies.
• Report accidents involving guests, employees or company assets in an immediate and professional manner.
• Secure guests' vehicle keys and personal belongings.
• Report any possible problems or unusual circumstances to the Transportation
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

Contacts/Purpose of Contacts:

• Contact with guests when providing transportation services.
• Contact with associates and management team of the Transportation department to maintain communication and assure day to day operations run smoothly.

Minimum Qualifications:

• One year hospitality or customer service experience.
• Must be able to work all shifts including weekends.
• Must be able to pass background check to meet the employment eligibility requirements as they pertain to the position.

License, Certification, or Special Requirements:

• Must have a valid State of Michigan Driver's License, with the proper designation required for the vehicle utilized to perform the job duties, and qualify for coverage by SCIT auto liability insurance carrier. A Tribal Driver's License will also be required if a Motor Pool Vehicle is used in the course and scope of the required job duties.
• Native American preference shall apply to all positions.

Knowledge, Skills, and Abilities:

• Knowledge of valet operations.
• Skill in maintaining proper storage and safekeeping of keys and valuables.
• Ability to communicate effectively both verbally and in writing.
• Ability to operate two way radio.
• Ability to service guests in a professional appearance and manner.
• Ability to follow instructions and abide by department, policies and procedures.
• Ability to work as part of a team with a common goal of providing the best guest service possible.
• Ability to remain positive and be respectful.
• Ability to…