SER Concierge FT - 1592

Job Posting

IN HOUSE POSTING:

Any SCIT Tribal Members or associate that works for SECR, SELC & SCIT may apply

SHIFT: 2ND

WAGE: $15.00

Position Summary:

Under the supervision of the Front Desk Supervisor, provide information to guests on a wide variety of subjects. Assist guests, fellow team members, and visitors with any reasonable request or need that will make their overall experience a memorable one to ensure the highest level of guest satisfaction.

Essential Duties and Responsibilities:

• Greet guests in a friendly, courteous and professional manner.
• Keep in contact with the Front Desk Supervisor and Manager to know the same-day selling strategy of the resort at all times.
• Work closely with the Players Club and Casino Hosts and, process gaming comps/points as needed.
• Make contact with resort guests via courtesy calls to offer concierge services and ensure guest satisfaction daily.
• Check trace report each day for any upcoming special occasions such as birthdays, anniversaries, etc., and place appropriate greeting cards in the room prior to guest arrival.
• Provide information on the resort and its services in the most intimate of details; provide information on the surrounding community. Conduct resort tours as scheduled.
• Utilize all necessary hotel computer programs utilized by the Front Desk team members.
• Assist front desk and bell stand at peak times to ensure a smooth check-in and check-out for VIP guests, pre-registered guests, and bus patrons. Assist all other guests as requested by management.
• Maintain and clean the desk area to ensure a professional appearance.
• Oversee the Business Center to ensure the equipment is functioning properly and supplies are stocked.
• Process all guest amenity orders in a timely manner; communicate the details with each appropriate department personnel. Amenity orders may include decorating guest rooms for special occasions.
• Remain easily accessible to guests. Maintain a high level of visibility in the lobby which includes scheduled lobby time to greet guests and answer questions and inquiries.
• Provide a warm-welcomed greeting to all bus groups upon arrival; explain all pertinent resort and casino information to bus patrons before they enter the resort.
• Make every attempt to follow through on any guest requests that may or may not be part of the concierge job duties.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

Contacts/Purpose of Contacts:

• Contact with guests to assure their stay meets world-class standards.
• Contact with front desk supervisor and manager to communicate day-to-day operational needs.
• Contact with the IT Department and Front Desk Management regarding any concerns that may arise within the Business Center.
• Contact with the Bell team members involving changes that may affect the bus group rooming list and luggage deliveries.

Minimum Qualifications:

• High School Diploma or GED.
• Must be at least 18 years of age.
• One year customer service and cash handling experience.
• Must be able to pass a typing test of at least 20 wpm.
• Must be able to obtain and maintain a gaming license to meet the employment eligibility requirements as they pertain to the position.

Desired

Qualifications:

• Hotel front office operations experience.

License, Certification, or Special Requirements:

• Must have a valid State of Michigan Driver’s License, with the proper designation required for the vehicle utilized to perform the job duties and qualify for coverage by SCIT auto liability insurance carrier. A Tribal Driver’s License will also be required if a Motor Pool Vehicle is used in the course and scope of the required job duties.
• Native American…