User Services Specialist

Position Title

USER SERVICES SPECIALIST

Oversees User Services Operations Sunday through Thursday. Shares oversight and responsibilities of the department’s Service Point Operations which includes user service points and all types of user support. Hires, schedules, trains, supervises and evaluates student employees in all aspects of customer service.

• Associate’s degree.
• One year of library work experience or equivalent.
• Demonstrated ability to supervise and direct the work of others.
• Effective organizational skills and strong attention to detail and accuracy.
• Ability to handle multiple priorities in a fast‑paced environment.
• Ability to work in a team setting while also having the capability to work independently with independent judgment and with minimum supervision.
• Demonstrated verbal and written communication skills.
• Demonstrated positive interpersonal skills.
• Demonstrated Customer service skills.
• Ability to work evenings and weekends as assigned.
• Demonstrated effective problem resolution skills.
• Demonstrated ability to perform work using a variety of online systems and productivity tools.

• Bachelor’s degree.
• Library public services experience.
• Experience searching library catalogs and databases.
• Understanding of the mission and the organization of the library.

• Provides direct user support of all types: interacts with students, faculty, staff and community users to provide assistance, solve problems and respond to questions and complaints.
• Oversees the safety of library users, user compliance with library policies and procedures, and the stewardship of the collections within the Park Library during assigned hours.
• Shares responsibility for building supervision and opening and closing.
• Troubleshoots and oversees the Print Q, public printer/copiers/scanners and other equipment.
• Shares student supervision responsibilities, which includes hiring, budgeting, scheduling, training, evaluating and developing training material with other Access/User Services student supervisors.
• Oversees all aspects of collection maintenance, which includes shifting for space management, shelf‑reading, inventory, stack straightening, repair of materials, and cleaning of all library collections.
• Assists with events and room set‑ups.
• Participates with other Access/User Services team members to use a variety of technology tools.
• Oversees in‑house use processes.
• Performs in depth searches for missing library materials.
• Manages moveable shelving, by troubleshooting and putting in a service request for repair.
• Conducts special projects and serves on library committees.
• Participates in the Access and User Services Department which includes attending staff meetings and performing related responsibilities.
• Meets with other Access/User Services supervisors on a regular basis to share information and work through issues and problems.
• Meets regularly with the Coordinator of Access/User Services concerning projects and shared goals, and for problem solving.
• Works cooperatively and regularly with staff in other Library and University departments.
• Participates in continuing education activities to foster professional development and enhance job skills.
• Other duties as assigned.

None.

Pay Range: $16.50 - $17.50 per hour

Employee Group:
Supervisory Technical

Staff Pay Level: 4

Position Type: 12 month

Employment Status:
Full‑Time

FTE: 1.0

Weekly

Work Schedule:

Sun‑Thurs, 3:00 PM‑Midnight

Location:

Mount Pleasant, MI

CMU is an Equal Opportunity Employer and institution. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex‑based stereotypes, sexual orientation, transgender status, veteran status, or weight.

You must submit an on-line application in order to be considered as an applicant for this position. Cover letters may be addressed to the Hiring Committee.