Traveling Operations Specialist

Traveling Operations Specialist

StoryPoint Group Full time Travel Based Up to 90 Travel Required in Mid Michigan & the Thumb

The Traveling Operations Specialist provides critical support to community leadership teams to ensure smooth and efficient operations across all service areas including staffing resident services dining housekeeping and maintenance This role functions as a key resource in maintaining operational excellence offering interim leadership coverage assisting in recruiting and onboarding and driving performance improvements across assigned communities This position requires travel up to 90 of the time

Bachelors degree in healthcare administration Business or related field or equivalent experience preferred

Minimum of 5 years of leadership experience in senior living healthcare or hospitality management

Strong understanding of regulatory standards in assisted living and memory care Exceptional communication organizational and problem solving skills

Willingness and ability to travel up to 90 of the time; flexibility to work in diverse settings and manage shifting priorities

Proven experience in performance management budgeting and team development

Provide hands on support to community leadership to ensure consistent high quality operations in all departments

Serve as interim coverage for key leadership roles such as Executive Director and Wellness Director during vacancies or extended absences

Collaborate with community leaders to implement systems and workflows that enhance operational efficiency and resident satisfaction

Assist with recruiting efforts by sourcing candidates via platforms like Indeed screening applicants conducting interviews and managing onboarding paperwork

Help ensure seamless onboarding of new hires and provide initial training to promote retention and performance

Monitor communities to ensure compliance with all applicable local state and federal regulations including licensure and safety standards

Conduct documentation audits and offer guidance to ensure best practices in care and service delivery

Complete Quarterly Excellence Reviews to identify operational strengths and areas for improvement

Partner with community leadership to develop and implement action plans based on review findings

Support the Regional Director of Operations with budget preparation cost control and financial performance analysis

Identify opportunities to improve financial outcomes without compromising quality of care or services

Analyze KPIs and operational metrics to identify trends and inform performance improvement strategies

Provide ongoing coaching and mentorship to Executive Directors Wellness Directors and other department leaders

Support leadership transitions by assisting with the onboarding and training of new leaders to maintain consistent practices and standards

Assist communities in maintaining high levels of resident and family satisfaction by promoting best practices in customer service and issue resolution

Lead or contribute to special initiatives including new community openings transitions software implementations and operational audits

This position entails standing for long periods of time While performing the duties of this job the employee is required to communicate effectively with others sit stand walk and use hands to handle keyboard telephone paper files and other equipment and objects The employee is occasionally required to reach with hands and arms This position requires the ability to review detailed documents and read computer screens The employee will occasionally lift andor move up to 25 pounds The work environment requires appropriate interaction with others The noise level in the work environment is moderate Occasional travel to different locations may be required This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be.

It is not intended to limit or in any way modify the right of any supervisor to assign direct and control the work of the employees under herhis supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.

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