Member Specialist

Position Summary...

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self‑service technology.
• Processes member purchases, including payments, returns, refunds, and exchanges in accordance with company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Holds proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas and zones, assists members with purchasing decisions, locates merchandise, and maintains a safe shopping environment.
• Maintains exit areas, reviews member receipts, and ensures secure safeguarding of Sam's Club assets and property.
• Maintains paperwork, logs, and other required documentation; executes emergency response procedures; ensures compliance with company security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, and delivers new programs rollout training.
• Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning, arranging and organizing merchandise, and identifying shrink and damages.
• Complies with company policies, procedures and standards of ethics and integrity, implementing action plans and using the Open Door Policy.
• Completes work assignments and priorities using policies, data, and resources; collaborates with managers, co‑workers, customers, and business partners; identifies priorities, deadlines, and expectations; carries out tasks; communicates progress and information; recommends ways to address improvement opportunities; adapts to and learns from change, difficulties, and feedback.
• Respect the Individual:
  Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected; builds strong and trusting relationships; communicates with impact; and mentors others.
• Act with Integrity:
  Maintains and promotes the highest standards of integrity, ethics, and compliance; holds oneself and others accountable; supports the company’s goal of becoming a regenerative company.
• Serve our Customers and Members:
  Delivers results while putting the customer first; makes decisions based on reliable information; balances short‑ and long‑term priorities; and considers how work impacts the team’s ability to deliver on the purpose for all stakeholders.
• Strive for Excellence:
  Displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience; drives continuous improvements; and uses new technologies and skills to support others through change.

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company‑paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a…