Customer Manager

As a Customer Manager at Dow in our manufacturing segment, you will own a portfolio of strategic accounts, ensuring exceptional service, retention, and sustainable growth. You will build strong relationships with key decision-makers, understand their technical and commercial needs, and translate them into tailored solutions using Dow's advanced materials. Responsibilities include developing account plans, forecasting demand, coordinating with supply chain and technical teams, and resolving escalated issues.

You will analyze sales data and market trends, negotiate pricing within guidelines, manage CRM pipelines, and support Dow's safety, sustainability, and inclusion culture while delivering measurable business results.

Responsibilities

• Manage a portfolio of manufacturing customers to drive retention and profitable growth
• Serve as primary point of contact, resolving issues and ensuring high customer satisfaction
• Analyze sales and account performance data to identify trends and growth opportunities
• Develop account plans, forecasts, and proposals aligned with Dow's commercial strategy
• Collaborate with supply chain, technical, and product teams to meet customer needs
• Negotiate pricing, contracts, and service agreements within established guidelines
• Maintain accurate CRM records, pipelines, and account documentation
• Monitor market, competitor, and customer insights to inform strategy
• Support implementation of sustainability and performance material solutions
• Report results and risks to leadership, recommending corrective actions

Required Skills

• Account management
• B2
• B sales
• Manufacturing industry knowledge
• Data analysis and reporting
• CRM software (e.g., Salesforce)
• Contract and price negotiation
• Forecasting and pipeline management
• Customer relationship building
• Presentation and communication
• Supply chain and logistics coordination