Office Coordinator

Job Title

Answer incoming calls, emails, and texts and transfer or respond appropriately in a timely manner

Maintain on-time opening and closing of office daily

Maintain an accurate inventory count

Order supplies and equipment as needed

Generate a weekly schedule for Housekeepers, Lead EHIs and EHIs

Create daily task assignments for Housekeepers, Lead EHIs, and EHIs

Adjust daily task assignments for Housekeepers, Lead EHIs, and EHIs as needed

Assist in the gathering and preparation of materials needed for Housekeepers, Lead EHIs, and EHIs

Assist with billing/invoicing related to contract cleaners

Complete data entry into online systems accurately

Be trained as a backup for ICI related payroll

Input and monitor completion of daily tasks

Dispatch all housekeeping requests appropriately

Assist with the supervision of all employees in the ICI department by maintaining communications with all ICI staff working in the field

Work closely with Guest Services, Owner Representatives, and Isle Fix It (IFI) Departments to ensure exceptional guest satisfaction

Work closely and cross-train with Laundry to ensure exceptional guest satisfaction

Input IFI work orders in a timely manner to resolve maintenance issues prior to guest arrival

Help develop Quality Assurance Standards for the ICI department in accordance with VRHP standards

Communicate pertinent information to the ICI team (changes in policy/procedure, IR events, etc.)

Work cooperatively with all Company employees in developing Company Equipment Standards

Provide general property services information for guests as needed

Resolve guest issues promptly with great care and effectiveness

Assist with the development and implementation of policies and procedures

Perform or coordinate all administrative duties such as filing, photocopying, typing, etc.

Other tasks as assigned by supervisor