Client Service Coordinator PT - Long Point Rd

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, encouraging hospital visits, welcoming clients and pets, ensuring they are comfortable and educating them about their pet's health.
• Assist incoming clients by completing required documentation, entering pet information and history, setting up collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing instructions, invoices, dispensing prescription items, selling retail products and scheduling future appointments.
• Manage the finances, maintain accurate balances and use proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other duties as assigned.

• Quality – The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

• Leadership: Live the Five Principles and lead by example.
• Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening: Demonstrate strong interpersonal governance.
• Functional Expertise: Preventive care and Optimum Wellness Plans, communication, client service, priority setting, time management.

• Ability to multi‑task efficiently under distraction without loss of accuracy.
• Strong communication skills in written English and in speaking English.
• Excellent organizational ability, turning chaos into order.
• Problem‑solving ability, translating problems into practical solutions.
• Consistent client‑service skills, delivering attentive, courteous, informing service.
• Intellectual ability to follow instructions and provide directions.
• Mathematical ability to perform basic calculations and conversions.
• Computer skills – comfortable using Microsoft Office including Word, Excel, Access, Outlook, and specialized hospital software.

• Initiative – using discretion to find solutions and present ideas.
• Integrity – honesty, discretion, and sound judgment.
• Cooperativeness – collaboration, sharing information.
• Flexibility – openness to change and willingness to perform all tasks.
• Independence – perform tasks without supervision.
• Stress Resiliency – maintain positive outlook and composure during stressful situations.

• Work at a computer for long periods; be confident around pets.
• Work may require more than 40 hours per week, including weekends and evenings.
• Reasonable mental processes (reading, writing, mathematics, language ability) required.
• Moderately high noise level.
• Ability to stand, walk, stoop, kneel, crouch, climb, lift up to 50 pounds.
• Good hand‑eye coordination, arm‑hand‑finger dexterity, visual acuity for keyboard use.
• Suitable vision: close, distance, color, peripheral, depth perception, focus adjustment.

• High School Diploma or equivalent preferred.
• At least 18 years old for duties involving radiography and exposure to radioactive substances.
• One year related experience with customer service preferred.
• Medi…