Service Appointment Coordinator

1001 Johnnie Dodds Blvd Mt Pleasant, SC 29464

Low Country Volkswagen is looking for a friendly, organized, and customer-focused Service Appointment Coordinator to join our growing team.

In this role, you'll help customers schedule service appointments, answer questions, follow up on service needs, and ensure every customer receives an exceptional experience from start to finish. If you enjoy helping people, communicating by phone and email, and staying organized in a fast-paced environment, we'd love to meet you.

Previous dealership experience is a plus, but it is not required. We are willing to train the right person with strong customer service and communication skills.

• $17 - $22 per hour based on experience + bonuses
• Paid Training
• Full-time position
• 401(k) Plan with Company Match
• Supplemental Short and Long-Term Disability
• Paid Vacation
• Flexible Spending Account (FSA)
• Employee discounts on products, services and vehicles
• High-traffic, Climate-controlled shop

Responsibilities:

• Schedule and confirm service appointments
• Answer incoming calls and assist customers with service-related questions
• Follow up with customers regarding maintenance needs and upcoming service visits
• Communicate with customers by phone, text, and email
• Reschedule missed appointments and help maintain a full service schedule
• Update customer records and appointment information
• Work closely with service advisors and management to ensure a smooth customer experience
• Help maintain high levels of customer satisfaction

Qualifications/Requirements:

• Previous experience in customer service, call center, appointment setting, reception, front desk, hospitality, retail, office support, administrative assistance, or automotive BDC is preferred but not required; we will train motivated candidates!
• Strong communication and phone skills
• Positive attitude and professional demeanor
• Comfortable using computers and learning new software
• Excellent organizational and multitasking abilities
• Dependable, motivated, and team-oriented
• High school diploma or equivalent
• Valid driver's license

Questions? Contact Virginia Campanelli, our
Fixed Ops Manager, at

We are an Equal Opportunity Employer.
Applicants must be able to pass pre-employment screening to include MVR, background, and drug screening.