Client Service Coordinator- Houston Northcutt Mt

Overview

Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, supports the veterinary team, ensures clear communication with clients and associates, and fosters a welcoming and efficient environment. The role emphasizes client education, effective communication, and promoting return visits and referrals. Banfield offers opportunities for growth and learning in a pet healthcare setting.

The CSC manages client and patient flow, maximizes hospital productivity, maintains good communication with clients and associates, and coordinates care in a friendly and efficient manner to support the veterinary team.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Recruit new clients by promoting hospital services and routing client flow to ensure outstanding client care and maximum productivity.
• Maximize the number of pets seen by maintaining a productive hospital operation to support wellness plan clients.
• Provide professional, efficient, and exceptional service at all times; welcome clients and pets, educate them about their pet's health, and encourage hospital visits.
• Educate clients about Optimum Wellness Plans, preventive care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, recording pet information and history, and ensuring prompt service.
• Assist outgoing clients with instructions, information and invoices, dispense medications per veterinarian instructions, sell retail products, and schedule future appointments.
• Manage finances with accurate balances and proper opening/closing procedures.
• Conduct essential administrative duties and other duties as assigned.

We value Quality, Responsibility, Mutuality, Efficiency, and Freedom; CSCs contribute to the veterinary team through dedication, positive attitude, and collaboration.

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Functional – Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

• Ability to multi-task and manage multiple tasks with accuracy and calm under pressure.
• Strong English reading, writing, and verbal communication.
• Organizational ability with a systematic approach to tasks.
• Problem solving with practical solutions.
• Client service focus; delivering attentive, courteous, informative service.
• Intellectual ability to follow instructions and provide directions when needed.
• Mathematical ability and basic computer skills (Microsoft Word, Excel, Outlook, etc.).

• Initiative, integrity, cooperativeness, flexibility, independence, and resilience under stress.

• Prolonged computer use and comfort around pets
• Extended hours, including weekends and evenings, may be required
• Physical ability to stand, walk, move, and lift up to 50 pounds

• High School Diploma or equivalent preferred
• Must be at least 18 to perform duties involving radiography
• One year of related experience with customer service preferred
• Medical background or veterinary terminology training is preferred

Banfield is an equal opportunity employer. Benefits eligibility is based on employment status. Full-time associates are eligible for most benefits; part-time associates receive applicable benefits. Benefits may include health, dental, vision, retirement plans, PTO, mental health resources, life insurance, disability coverage, FSA/HSA, parental leave, continuing education allowances, backup care and family support resources, fertility and family-building support, and other voluntary protection programs.

The pay range for this role is $15.00 - $18.69 hourly. The specific rate is determined by experience, skill level, education, and location in accordance with applicable minimum wage laws.

We are committed to your well-being and professional growth through a comprehensive total rewards package.