Customer Service Representative Job in Mount Pleasant, SC

Customer Service Representative

We are looking for a Customer Service Representative to join our team in Mt. Pleasant, South Carolina in a contract-to-permanent capacity. This position is ideal for someone who enjoys helping customers, solving product-related issues, and working in a collaborative environment with multiple internal teams. The role requires strong communication, sound judgment, and a customer-first mindset to deliver a high-quality support experience.

Responsibilities:

• Provide timely assistance to customers by answering questions and resolving issues.
• Partner with internal departments to address customer concerns and improve service outcomes.
• Handle complex or escalated support cases by researching root causes, identifying solutions, and directing matters to the appropriate resource when needed.
• Contribute to the improvement of the overall customer support journey by identifying patterns, sharing feedback, and recommending practical enhancements.
• Help the team achieve response quality and service targets by delivering accurate, courteous, and efficient support.
• Maintain current knowledge of existing offerings and newly released products to ensure dependable guidance for customers and colleagues.
• Communicate updates on customer issues clearly and promptly to both internal stakeholders and external customers.
• Build productive working relationships with teammates and supervisors while supporting shared service goals.