Customer Service & Logistics Specialist

Customer Service & Logistics Specialist I

Job Category : LS Support

Requisition Number : COMDS
003620

• Posted :
  September 3, 2026
• Full-Time
• On-site
• Hourly Range : $21.77 USD to $32.65 USD

Showing 1 location

• Pay or shift range: $21.77 USD to $32.65 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Luck Stone's, SC Fairfield site is seeking a Customer Service and Logistics Specialist I! Customer Service and Logistic Specialists ensure customer satisfaction by accurately fulfilling order requests, efficiently utilizing resources and communicating with team members, sales and operations. They effectively minimize costs, resolve issues, manage time, material and hauling resources. They add value to the customer experience by responding to demands using all available resources and providing options for customer success.

Customer Service and Logistic Specialists model behaviors that are in alignment with Luck Stone’s Mission, Vision and Values.

ESSENTIAL FUNCTIONS

40% of job:

• Direct, control andparticipateinorderfulfillment (order taking, dispatch, scale operations, and ticket handling) from the call bank or local scale office.
  
  Identify,maintain and accurately assigncontractand private haul trucks to order and customer.
• Executeaccuratemapping and directions, adapt to city or rural geography, and apply common weight restrictions.

30% of job:

• Deliver solutions and meet customer demands with exceptional customer service. Develop andmaintainrelationships with customers.
• Maintain and display product knowledge by suggesting options and alternatives to meet customer needs. Communicate inventory and trucking resources to team,salesand operations.

15% of job:

• Meet department performance standards and benchmark service levels.

15% of job:

• Responsible for cash box management, credit cardtransactionsand processing customer deposits while proactively reducing errors.
• Perform account adjustments and ticketcorrectionsas necessary.
  
  Identify ways to avoid those mistakes in future orders.

MINIMUM REQUIREMENTS

Education:

High School Diploma or GED

Certifications:

Weighmaster Certification preferred

Work Experience:

1-3+ Years of Customer Service Experience

• Aligned Company Values
• Ability to read maps and provide directions tohaulers
• Ability to reconcile cash amounts and/or inventory levels
• Computer Skills (Excel, Word, Outlook)

Dispatcher:

• Manage Fleet Capacity
• Truck Match-Making
• OTIS
• Communicate with sales, operations, COMD, haulers, and drivers

Order manager:

• OTIS
• Internal Communication (Sales, COMD., Ops., and AR)
• Order Taking

Point of Sale:

• Customer Set-up
• On-Site Sale
• Truck Management
• Ticketing Process
• Internal Communication (Sales, COMD, and CORP)
• Administrative Tasks

ENVIRONMENT OR PHYSICAL

WORKING CONDITIONS:

Ability to work with occasional exposure to dirty and dusty conditions and extremes of weather

Benefits start day 1 of employment and include:

• Paid time off: personal, vacation, holidays, 5 well being days yearly
• Matching 401K and retirement pension

Pay starts at $21.77.

Important announcements:

Luck Companies is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

The more inclusive we are, the better our work will be.

• Luck Stone is proud to be a drug-free workplace and pre-employment testing is mandatory for anyone who receives an offer for employment. EEO
• Luck Stone also conducts a background check and is compliant with E-Verify.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.